Ravinia Plumbing, Sewer, Heating & Electric installed a new HVAC system and heater for us, and the entire experience was excellent. The technicians were professional, knowledgeable, and courteous throughout the process. They arrived on time, explained everything clearly, and completed the installation with great attention to detail.
The quality of their work was outstanding, and everything is running perfectly. It’s hard to find companies that combine expertise, reliability, and great customer service, but Ravinia delivered on all three. I highly recommend them to anyone looking for HVAC or heating services.
Thank you for a superb job!
I’ve had a little trouble finding a reliable plumber so one day, the Best Pick Reports (Quality Home Services Guide) came in the mail so I reviewed the plumbing section. The top-rated plumbing company was Ravinia Plumbing, rated at 4.9 out of 5 on the Homeowner Satisfaction Results. So, I gave them a call.
I initially reached out saying I needed two faucets installed in my spare upstairs bathroom. My contact at Ravinia suggested that I purchase the faucets and then reach out to schedule an appointment.
About 20 minutes before Dan arrived, Samantha called to tell me he was on his way. Dan was polite, attentive and competent and after a short conversation about another issue in the master bathroom, he said that particular issue would be roughly $300 to address. I then guided him to the bathroom to install the two faucets, and he mentioned the cost would be $849. I was quite surprised at the price, never knowing that it would be so expensive just for a quick job as he stood there ready to work.
Before Dan arrived, I opened both boxes to have them ready for install, I also cleaned the bathroom cabinets so he’d have ample space in which to work. It took him approximately 75 minutes to complete, 65 minutes with the actual install (going back to his truck three or four times), and 10 minutes to complete the paperwork.
While paying, I asked him about the price, does your company charge by the hour or by the job? He said they charge by the job, interesting. I have to be clear and say that nowhere in the Best Pick Reports was this mentioned in terms of how the company bills different plumbing jobs.
So, if had taken him three or four hours to install, the price would have been the same as my straightforward install? I can’t imagine an attorney charging a client the same price if one situation was one hour long as opposed to three hours.
My expectation was that Ravinia would charge about $150 service fee and then charge roughly $200 per hour until the job was completed. Frankly, I don’t know what I’m more upset about, the total price or the fact that Ravinia Plumbing charges per job and not per hour. All I know is that being charged $849 to install two-bathroom faucets is excessive. Very excessive. Especially considering it took only several minutes over an hour.
BTW, this was my first attempt at Ravinia Plumbing. Because I was not completely satisfied with my HVAC provider who I’ve had for over 10 years, I was considering Ravinia for my HVAC work too. Due to the excessive plumbing costs, I will not pursue Ravinia for any of my other home repair or maintenance work.
The HVAC service man was very professional and knowledgeable in his work. He was patient and did not rush his work. He explained to me the workings of air-conditioning, thoroughly cleaned our air conditioner unit, , educated me about the current condition of the system and addressed clearly what to look for regarding future maintenance. He was pleasant and friendly! Highly recommend his services.
I can’t say enough wonderful things about Ravinia Plumbing. Every experience I’ve had with them has been exceptional. Their team consistently provides excellent service and truly goes above and beyond.
What stands out most is how honest and trustworthy they are—it’s so reassuring to know you’re working with people who are sincere, transparent, and genuinely care about doing the job right. They are always professional, courteous, and a pleasure to work with.
Whether it’s plumbing, electrical, or HVAC needs, I wouldn’t hesitate to call them again. I highly recommend Ravinia Plumbing to anyone looking for reliable, high-quality service. It’s rare to find a company this dependable—they are simply outstanding.
Very kind and helpful staff-- Eddie and Chase. They are always on time and courteous. They took the time to explain the repair needed. We've used them for several repairs, and a sump pump installation. Always happy to have Ravinia out to make our plumbing repairs.
Very timely and responsive. We appreciated Jason's attention to detail and the time that he spent to walk us through an issue with our hot water heater. We're hoping that we don't have to call a plumber for any issues in the immediate future, but happy that we have a dependable company like Ravinia to call.
Ravinia is my go-to provider for HVAC, plumbing, sewer, and electrical services. They support me across both residential and commercial properties and consistently deliver excellent customer service. Their team truly goes above and beyond on every service visit.
I especially appreciate their thorough documentation—they take photos of the work completed and provide detailed invoices outlining each work order, which makes everything clear and easy to track.
Thank you to Holly and the entire Ravinia team for your reliability, professionalism, and outstanding service!
This company does business the way a company should. I learned more about electrical during Vlad's visit than I ever thought I would. He saved me thousands of dollars in costly repairs that we're unnecessary or imminent with my current set up. Thank you so much!
Update: they also have a great home care subscription. I've now signed up and they'll remind me when it's time to flush my instant hot water heater each year. They are great about educating on home maintenance, you can trust them and they'll track timing and remind you.