Roof Doctors Sacramento County

My experience with Roof Doctors was disappointing. The contracted work involved replacing broken roof tiles, resetting slipped tiles, and sealing certain roof components. When the technician arrived, he appeared frustrated that I was home during the repair. During our conversation, he seemed uncertain about parts of the scope of work he was supposed to perform. Before he started, I specifically asked him to take photographs of the repairs so I could see what work had been completed on the roof. He agreed to do so. Less than an hour later, he came down from the roof and stated that the job was complete. When I asked for the photographs he had agreed to take, he refused to provide them and appeared impatient with my request. Afterward, I made multiple requests to their office for documentation showing that the specific repairs identified in the contract had been completed. I did not receive sufficient documentation to verify the work. Rather than resolving those concerns, the matter escalated into a payment dispute, a mechanic's lien was recorded against my property, additional charges were demanded beyond the original contract amount, and the matter was ultimately referred to an attorney. As a homeowner, I believe it is reasonable to ask for evidence that contracted repairs were completed, especially when the work is performed on areas that are not easily visible from the ground. Based on my experience with the workmanship verification, communication, and handling of the dispute, I cannot recommend Roof Doctors.

This is hands down one of the worst companies I've ever had to deal with. I was charged $27,000 for an 800 square foot roof. Yes you read that correctly. Recipts can be added as proof. The first roof that was placed on was horrible in every way. It immediately began pouring water into the house both in the bathroom and kitchen. It turns out roof doctors only hires contractors. The previous roof drained properly until roof doctors. The entire top of my house held and maintained water and began ruining the property. It took a LAWYER before they would even agree to replace the first roof they put on. It took over 50 plus emails. Roof doctors never once called me. They will not answer any specific emails so they can attemp plausible deniability. Over time I'll release every email with the CEO Craig Young and Lisa. They attempted not to fix the issue until my lawyer emailed them on a breach of contract. I have had to continue to pay out of pocket to get things done correctly because roof doctors will not pay the contractors for all the materials. (For instance look at the photo of the facial board below. This was installed by roof doctors and was cracked and broken within 3 months. They refused to replace this. The contractors said the CEO was aware of the problem and many emails were sent only to be fully ignored. I had to pay out of pocket to have it done right) As you can see from the photos no grading was done. They refused to put any covers over my drains after removing the ones that were there. They were warned that this would cause immediate clogs but they ignored those emails (all will to be uploaded) until my entire drainage system clogged even with maintenance. Ill uploas emails from the CEO where they admit they subcontract our their jobs. Be warned that this company will attempt to rip you off, will attempt to minimize any contact with you. You will need a lawyer to get any traction. My roof was installed last year before October and it took 50+ emails and 6+ months before any realistic action other than patching. I highly advice going directly to the contractors that roof doctors use. You will save yourself a lot of money and a lot of hassle. I'll continue to upload photos of the roof they tried to sell me for $27,000.

I hired this contractor to replace my roof, expecting a professional job. Unfortunately, the experience was far from it. They started the work and met with the city inspector on hour 1 of project, who informed them that part of the roof needed a slope adjustment. Despite this, they started the job and failed the inspection and then abandoned the project without completing it. The worst part? They left the roof uncovered, leading to leaks in my home for three nights in a row. When I reached out for answers, I was told to find another contractor to fix the slope issue so they could "come back later" to finish, which was unreasonable and unprofessional. It took countless calls to get any clarity on whether they would actually return, and in the end, I had to hire a new contractor to finish the job. After all this, they still had the nerve to send me a bill for almost 95% of the contract, despite leaving my property in a vulnerable, incomplete state (even area-wise, the incomplete part was more than 30% of the all job). I’ve since filed a complaint with the California Board of Licensed Contractors and talking to attorneys for my next steps. Homeowners deserve better—do yourself a favor and look elsewhere for a reliable, responsible roofing contractor." Update: they have reached out to me by phone and email bully me into paying for the work they didn't finish by saying that we are putting a lien on your property. I just informed CSLB and my lawyer immediately.

Prompt, very informative, and honest. Bill inspected my roof. No leaks. End of story. They had certified my roof a year prior. I am very satisfied with the level of service.

Had a roof leak. They were out to preform inspection within 2 hours. Gary was professional and quick. Roof doctors are easy to work with and knowledgeable.

I am sure the work is fine it always is, but the employee did not chat with us before he left, so we honestly were unsure if it had been completed or they were going to come back to finish the job. Maybe a bit more communication next time!

Absolutely the worse pricing out there. It's like a scam, realtors use him for home sales because he’s free, so he has you over a cliff. The buyers think that's what should be getting as a contingency, so now you feel like you have to pay this guy this inflated price or lose your sale of your house. And he knows it. Never use this guy! I received the same two year certificate for a lot less. Don’t let this guy on your property. New! More ways

I asked Roof Doctors to fix my roof. They gave a quote that the roof needed 20 tiles replaced. When they came out almost 3 weeks later they found that it needed more than 20 tiles of work. So, they replaced 20 tiles and left with the roof still having broken tiles and being prone to rain coming in. When I called them SIX days later to complain that the job wasn't finished, their "supervisor" Brandon gave me a line about "You hired us to replace 20 tiles." No, I hired Roof Doctors to fix my roof, not a portion of it. Brandon's response was "Well I tried to send you an e-mail but I guess the system was down." Roof Doctor's website is hosted by GoDaddy. I doubt GoDaddy's E-mail server was not down for six days. I then tried to call the home office and was told that someone would call me back. Instead, they sent an invoice for full price, with Brandon's signature/certification that the work was done. I called again asking to speak to a manager and they assured me someone would call me back. The person who called was Brandon again. He offed me a discount. A discount of $50 on a bill for $900. That barely 5%. So, I hired these people to do a job, they didn't finish the job, refused to let me speak to someone in management and then billed me for the full cost of the job. And to top it all off, on the e-mail that the invoice was attached to, after letting them know how upset I was, they asked for a 5-Star review. Sorry RD. I give 5 star reviews to companies that do a good job.