Delta Aquarium

Long but honest. Positives and negatives But the summary: Animal physical condition 8/10 How the animals are packed: 10/10 Animal welfare 10/10 Was the order what I expected. First time 10/10 second time 6/10 Communication. First time 10/10 second time 2/10. Would I recommend using them? For using the online website honestly I can't in good conscious recommend using them these days. Based on how things went for the first part of my order I did recommend them to some friends but given how the second part has now gone and seeing the reviews its a trend not just a one off I honestly can't recommend using the website. That said for the brick and mortar shop if I'm in the area I'd certainly be curious to check it out. Based on the impression I got from the communications we had yes as it sounds like they follow high welfare standards etc. Can't say 100% until I hopefully visit the phyical store one day but my expectations are high and have no reason to doubt its an excellent brick and mortar buisness. People saying fish are dying after delivery honestly sounds like they aren't acclimatising the fish properly which isn't on the buisness. Part 1: Order made in July 6 wild type African clawed frogs (Xenopus) 10 wild type African dwarf frogs (Hymenochirus) 5 khuli loaches 10 Sparkling gouramis 18 Elegant Cory's 6 Pea Puffers. £170 Quickly informed the Xenopus weren't available. We decided to split the order in 2. Fish and frogs getting the fish first then the frogs when the Xenopus were available which could be several months. They also checked if I intended to keep the Xenopus with any of the other species on the order and were happy when I said no and have had them before (they get large and WILL eat everything). That's excellent imo. When it was time to get the fish order they contacted me to inform me they found lumps on the Cory's in quarantine so wanted to extend the quarantine and didn't feel comfortable selling them yet. After discussing options we chose to wait till they were ready. Again excellent! Few weeks later fish come. Communcation was excellent along the way. Best packing I've seen. Larger cornerless bags, lots of air, charcoal in the water, secure. 10/10. Only 2 dead fish (2 pea puffers). They're sensitive and expected on or two to not make it so no problem. The khulis were a little under weight and one of the pea puffer had a sunken belly but nothing major and with expectations. Everything about this order 10/10. Waited till Jan 24th to email them again. Knew it would be several months but hadn't heard anything so mainly wanted to check incase it got forgotten (we're all human it's chill). This time communication is lacking. 28th got a reply (not too crazy) asking to remind them of the frogs. Told them the order reference and its 6 wild type Xenopus 10 wild type Hymenochirus. 4th Feb not heard anything so sent another email including the screenshots from the original order email. Got a reply 6th Feb telling me its booked for Feb 12th and they'll add some free food too. Was working so had mum accept the order. They came Xenopus no problem 6 of them all wild type. Hymenochirus though only had 5. Everyone alive and well though and again very well packed. And appreciate the free food. Sent an email with in the hour to inform them and requesting a refund for the missing frogs (easier for everyone) will send the proof videos when WiFi allows. Next morning (13th) sent the videos (full unboxing from the box being sealed to everything removed, the frogs coming out of the sealed bag ect). Today is 20th and still not heard anything. Should add when I got home on the 12th I noticed the Hymenochirus looked pretty pale and their eyes "sparkling" but figured it was just stress and lightning. By the next evening after work I realised that all 5 are actually Blondes (Leucistic) and not wild types... but honestly it's not worth the hassle 😅 But obviously not what I ordered and only got half of them. The yesterday I bought so

Delivery was nice and quick the website is so straightforward to use would highly recommend to other fish keepers I bought 2 blue crayfish both arrived happy and healthy And the best part is they accept Klarna which helps with the pay in 3 option :)

I have to say very impressed with the fish the package they had heat package and where very well rapped. I did see some bad reviews about communicating and waiting time, it’s not Amazon they are life fish and you just have to be patient they will come and what I said they fish where healthy and happy. Will recommend it if your are patient enough and want some top Quality fish and packaging 5 starts all day long. Thank you Deltaa

Terrible communication 0 stars if I could. Ordered weeks went past no further emails except when I raised a case through PayPal and they suddenly turned up. And dead no less. Heat pack was freezing cold literally . Bag I’m surprised the poor creatures didn’t have ice on their bodies. Just thrown in the box not even remotely any care and very last minute. These poor creatures were supposed to be vampire crabs and were so full and grey due to them being dead a long time were clearly sent out dead or sent out and kept in a fridge or something . This is animal abuse !!! You should have your licence stripped off and you banned from keeping any pets of your own. After reading your site it says livestock returns not accepted !!! I mean that’s crazy and then in the same breath your site says you can contact us within 3 hours of arrival to get a refund replacement . I’ve done both tried all the numbers I could find all the emails even took lengthy videos . No response . Unbelievable !!! I usually order through Trop co but sadly they dont do crabs. They have so many heat pads that the box arrives also identical temperature to my actual aquarium of 26°. Even if it’s for one fish. And you call yourself a business . My god . At all cost AVOID THEY ARE SCAMMERS. They take your money and run and if you do get stock it will be DEAD.

I bought three fish. They only sent two. One of the fish died after two days. However, the seller says it’s not his problem. The seller is unreliable.

Great communication and care, delayed due to weather with no issues and thinking about the fishes health. Arrived on time in very good packaging and five gorgeous Tikana Jewel Cichlids. More than happy and delighted to have one of my favourite breed of Cichlids Thank you Delta

Purchased an axolotl with Delta Aquarium, absolutely amazing! Did have a little wait for delivery but due to the Christmas and new year it was understandable. Kept be updated on deliveries ect. Will definitely be buying more from them. Gill is currently settling in well. Thank you so much

I ordered live tropical fish from this company. One of the fish i ordered was a Black Ghost Knife Fish. I was looking forward very much to adding it to my tank. The parcel arrived on time but the water was absolutely stone cold. The Black ghost knife fish was dead on arrival. I have made attempts to get intouch with them 14 times since and have been ignored every time. So i suggest not buying from this shop as they have shown they dont give a damn about customers as long as they get the money.