Kleinwood Vision

I had an excellent experience at this eye doctor’s office! From the moment I walked in, the staff was friendly, welcoming, and professional. They were able to get me in earlier than my scheduled appointment, which I really appreciated. The office has impressive, high-tech equipment that made the exam thorough and efficient. The doctor was extremely knowledgeable, professional, and took the time to explain everything clearly while answering all of my questions. The entire visit was smooth, organized, and exceeded my expectations. I highly recommend this office to anyone looking for quality eye care with a caring, experienced team!! Not to mention the great selection of frames. Thank you Dr. Nguyen & Kleinwood. Vision staff!!

For more than 4–5 years, I’ve trusted my eye care to Dr. Robert Nguyen, and the level of excellence he provides continues to impress me every single visit. His expertise, professionalism, and genuine care immediately put you at ease, while his thoroughness and attention to detail are second to none. He takes the time to answer every question with patience and clarity, never making you feel rushed. I always leave his office feeling confident, reassured, and knowing my eyesight is in the very best hands possible.

I’m a new patient. The staff at Kleinwood are very friendly, helpful and efficient. I received a very comprehensive and thorough examination. Dr Nguyen provided further examination and his expertise about current eye health and what we need to watch further. I appreciate having this great team be a part of my eye care Thank y’all!

I have been coming to Kleinwood Vision since they opened many years ago. Dr. Nguyen always takes the time to answer questions and explain diagnosis with us. My children even enjoy coming to his practice.His staff was also very patient with myself and my kids as we picked out our glasses. I have recommended him to many of my colleagues.

Ever since I was a little girl, I’ve been getting yearly eye exams. Usually, I’d be in and out within 15 minutes. I had my first appointment here yesterday, and I have never had such a thorough exam before. I was there for almost an hour, with Dr. Robert making sure I could see perfectly through all options. I brought my daughter as well with me to my exam and everyone was so nice and kind. I ordered my contacts, but I am planning on obtaining the glasses I was recommended very soon.

I used to come here over a decade ago, and I have not had vision insurance in a long time. I finally have insurance that covers Kleinwood, and my experience has been just amazing! So kind and knowledgeable.

Scheduling appointments is very easy and they understand the urgency of emergency appointments which has been incredibly helpful. They truly care about my concerns, take the time to listen, and always offer solutions. I feel supported and confident in the care I receive.

I typically don’t leave negative reviews, but I felt it was important to share my experience to hopefully help others. I visited this office on June 25th hoping to get help with a scratch on my glasses lens. Unfortunately, I left feeling dismissed and uncomfortable. When I was initially speaking to another employee, and she couldn’t see the scratch, she went to the back to ask for help, and a different employee walked out, visibly irritated. The staff member I interacted with, Nick the salesman, was condescending, adverse, and unsettling. I tried to explain my concerns calmly, but I didn’t feel listened to or respected. He was aggressive from the very beginning, telling me to mark the scratch because he believed I was making it up. His tone, very angry and accusatory, left an unfortunately strong impression on me. I am seriously surprised he didn’t have smoke blowing out of his ears. But why would someone, especially a long term client, make up something like that? I have other things to do with my day that do not include going somewhere seeking assistance just to be treated like I am below someone. When I left, I easily found the scratch in outdoor lighting and took pictures, documenting it with a Live Photo, because I felt I needed to completely cover my “proof” in case he tried to tell me I was lying again. Dr. Nguyen said he would be able to replace the lens (without needing to see it in person, he is a great doctor with integrity, which makes it even more upsetting that people like Nick represent his practice), so the next day when I headed there to drop my glasses off, I had to drive around listening to music to hype myself up and calm my nerves, because I was expecting to be treated poorly again. When I initially went in with this problem, I was honestly not expecting much, because this employee has been rude before. But this time was much more intense and left me feeling insulted, belittled, and angry. Maybe if I had bought these frames directly from Nick, so he would have received commission and not brought in my own pair, I would have been treated with respect. Who knows. I have honestly tried to rationalize why someone would treat others this way, but after analyzing what I could have done better in this situation, there was absolutely nothing on my end that was deserving of this kind of blatant disrespect. I understand that not every interaction will be perfect, but I walked away feeling worse than when I arrived, which shouldn’t happen at any medical office; especially one that involves your health and comfort. Again, Dr. Nguyen is wonderful, thorough, and compassionate; and I am appreciative that my lens was replaced, but it is a shame that he is represented by someone like that. I hope this feedback helps the office improve how they handle communication and treat patients, especially those who may be more sensitive or just trying to advocate for themselves.