Castle Volkswagen of Schaumburg

I recently bought a car and had an excellent experience. Was easy, professional and à great opportunity to get a reliable car. The facility is clean, well organized and easier journey compare with other dealers. They less aggressive but good and open to made negotiations . Only a couple compromise, one they didn’t give two months without paying like most of the dealers. And I bought a warranty didn’t get a copy until later. The reason is because the warranty documents is filled on an iPad. They need to improve on answering customers calls. Came today for a service and was the funniest day for me , didn’t know how to use the key fob correctly. I’m Generation X 😂. I wish they give me a basic tour about the functions of my car. But overall a good service.

Andy was a great guy! very easy to work with and patient. Angel the finance manager was awesome as well. Angel explained all the financing very well. Was very pleased with the price of the vehicle and with them not adding a bunch of junk onto the car. would recommend to friends and family.

I was almost done with Volkswagen as a whole (due to another dealership in the area that I will not name). However, Jerry, Dorian and Damien at Castle VW totalllly changed my view. I started with Jerry discussing my trade-in. I was hesitant since the car had a service related issue but Jerry made me feel confident that they would work with me on it. Then came the sales portion with Dorian. He was one of the most pleasant salesman I’ve ever worked with. The opposite of the typical pushy, sleazy salesman from movies and other dealerships. 10/10 Finally I went into Damian’s office to finalize payment/finance etc. He was just as great as the other guys. Respectful of my wishes to pass on other offers and got me out of there in like 10 minutes. I even stayed a little longer because we were talking cars/ racing. Overall, it feels like I hit the trifecta of the best Castle VW had to offer. A good dealership will see a family with kids come in and realize the family vehicle will change over time and that one day - the family will need safe reliable cars for their kids when they are older. Castle Vw seemed like the place that wants to be the loyal/go-to dealership for when those times come. Smart. Unlike that other VW dealership.

I recently leased a Tiguan from Castle Volkswagen and had an amazing experience! From start to finish, the entire process was smooth and stress-free. Our sales person, Eryk, was fantastic! Friend , professional, and efficient. The finance team was equally great, and we never felt pressured to upgrade or buy anything we didn’t want or need. What really impressed us was how quickly everything moved—within 90 minutes we were driving off with our new Tiguan, plates mounted, and a full tank of gas! I highly recommend Castle Volkswagen and especially Erik if you’re looking for a hassle-free car leasing experience. Five stars all the way!

Nothing but good things to say about this location. Sales Manager Raffi was great and made the numbers very transparent. He even took the liberty of showing me around the car I was looking at (very rare) My sales representative, Daniel was very knowledgeable and made the buying process very easy. Our finance manager Angel also made the hardest part of buying a car very easy by explaining all our options. Definitely would recommend asking for all of them when you come to this location. Will be coming back for sure. Thank you for having such a friendly environment and thank you for making the car buying experience a breeze

⭐⭐⭐⭐⭐ ⭐⭐⭐⭐⭐ We had a great experience working with Dorian Barbus. He was friendly, knowledgeable, and attentive without ever being pushy. He kept us informed throughout the process, followed up promptly with updates, and made negotiations straightforward and stress-free. We truly appreciated his professionalism and excellent customer service. Highly recommend working with Dorian! ⭐⭐⭐⭐⭐ Angel Garcia made the financing process easy and stress-free. He was personable, patient, and took the time to clearly explain the numbers, warranty options, and paperwork without ever making us feel pressured. We appreciated his transparency, professionalism, and genuine interest in helping us make the best decisions for our needs. Highly recommend working with Angel!

Great experience trading in my Jeep Gladiator at Castle Volkswagen of Schaumburg. Sales Manager Anthony was upfront, honest, and respectful. No pressure, just a smooth and easy process. I’ll definitely be back to purchase another vehicle. Highly recommend!

I went to VW just to see one of the cars to check if I like it or not. I was not even planning to buy a car that day as I was still undecided what car I would like to get. I saw the car and I really like it but what made me buy it was outstanding customer service provided by salesman Eryk Buczyński. He was just amazing. I usually don’t like to go to car dealers because I feel like salesman’s are so pushy and the only thing they care about is to sell a car no matter what. However, here at Castle VE Eryk was just amazing, he was listening, he was not pushy at all, he provided all answers we asked but still respected our final decision even if we would decide that we need more time to think about it. I never received such a great care and recommend this location in Schaumburg to everyone. Thanks Eryk, we really appreciate all your help. And to add to that, I messaged Eryk 2 days after buying my car as I had a hard time with some settings and he called me back right away and he was able to guide me through over the phone what to do. He is just great. 😊