Ideal Air Conditioning and Insulation

I recently had Ideal Air Conditioning & Insulation replace my AC system and add ductwork. The installation crew did a fantastic job — they were thorough, professional, and clearly skilled. The new return they installed greatly improved static pressure, and the system now operates much more efficiently. Their pricing was competitive compared to other bids I received, and they offered a strong overall value for the work performed. That said, I did run into a few bumps during the process. Coordinating with my home warranty company proved difficult — Ideal did provide diagnostic information, but follow-through on some requests and communication around those requests could have been smoother. On one of my early calls, the person who answered sounded a bit annoyed, and on subsequent calls I’ve occasionally felt like my call might be inconveniencing them. Also, while their website lists “24-hour service,” it’s not obvious that this is meant for emergency situations only, and their standard business hours aren’t made clear online. Overall, though, I’m happy with the quality of the installation and the results. I’m confident the improvements will pay off in comfort and performance, and I appreciate the team’s skill and professionalism.

I cannot recommend this company highly enough! This is the second time we've used them and the second time I've been impressed. Their previous visit was the day after another company came out, spent more than five hours examining our AC before declaring it unfix-able and quoting us thousands of dollars for a replacement. When the technician from Ideal came out he had it fixed in minutes and it was so simple he didn't charge us any more than the service call. Ideal saved us that day and I will never forget it! The service we had this Memorial day was also an example of their exemplary service. I called them late on Sunday evening when our AC went out and not only did I reach a real human person after hours on a weekend, but she had a technician out first thing in the morning. She even remembered that we were previous clients when she heard our name! We'd only used them once and it was months ago! They didn't charge us extra for coming out right away, nor did they charge us for coming out on a holiday. I love that prior to the technician arriving we were sent a text message with his picture and details about him. I'm always a little nervous about letting strangers into my home, so I love this added security measure! The technician, CJ, was kind, professional, and efficient. Even though the repair wasn't nearly as simple as last time, he had all the parts he needed in his van and just like last time, Ideal had my AC up and running very quickly. I will never call another company for my HVAC needs!

I recently had Ideal Air Conditioning replace my old Rheem packaged HVAC unit with a new Trane dual-stage packaged heat pump system, and the entire experience exceeded my expectations from start to finish. Brian was outstanding throughout the process. He took detailed measurements, discussed airflow and duct sizing concerns, provided fair and transparent pricing, and was extremely responsive whenever I had questions. What really impressed me was his willingness to perform a full Manual J load calculation instead of just throwing in a system based on rule-of-thumb sizing. That level of professionalism and attention to detail gave me a lot of confidence in the recommendation. Honestly, Brian is like the Fonzie of air conditioning: knowledgeable, calm, confident, and just effortlessly good at what he does, and everything was "correctamundo." The installation crew, Mike and Ian, were equally impressive. They arrived early, worked incredibly efficiently, and clearly took pride in doing the job the right way rather than the fastest way. They replaced and upsized duct drops and returns, improved the condensate line setup, carefully explained the settings and operation of the new Trane thermostat, and made sure everything was clean and properly configured before leaving. The new system is dramatically quieter than my old unit and cooled the house almost immediately during startup. I can really tell the difference in airflow and overall comfort already. It’s rare these days to find a company where sales, design, and installation all feel this coordinated and professional. I would absolutely recommend Ideal Air Conditioning to anyone looking for quality work and people who genuinely care about doing the job correctly.

I had such a great experience with Daniel from Ideal Air Conditioning and Insulating. He was kind, considerate, knowledgeable, and extremely thorough throughout the entire service call. He took the time to explain everything clearly, answered all of my questions, and made me feel confident that the job was being done right. You can really tell this is a family-owned business that cares about its customers. The office is always quick to respond and scheduling has been easy every time I’ve needed them. It’s hard to find companies with this level of professionalism and customer service these days. Highly recommend Daniel and the entire team at Ideal Air Conditioning and Insulating!

I had a great experience with this team. Laura in scheduling was excellent—she really took the time to understand exactly what the homeowner was requesting and made the whole process smooth and efficient. Ryan was equally impressive during the attic inspection. He was thorough and professional, covering everything from ductwork and insulation to a full HVAC system inspection. He also took detailed photos throughout the process, which provided a clear visual aid that made it much easier for the homeowner to understand the findings and helped support a transparent fact-checking process. What stood out most was his ability to analyze past system issues and clearly identify the root causes of historical failures, giving us confidence in both his expertise and recommendations. Overall, a very knowledgeable and attentive team. Highly recommended.

I was serviced initially by Ideal Air conditioning service techs — Matthew and Robert. They were very knowledgeable, professional and thorough with their assessment as to what was needed to repair my unit. They will need to return in order to complete this job as several parts are needed in order to repair the unit. I usually use another seasoned tech but due to the travel distance he was not able to service my unit. Matthew and Robert were able to promptly come to my rescue and on such a short notice. They are part of a company that is located close to my dwellings. I look forward to building a long lasting and professional relationship with them, especially these two technicians!

I was woken up by a phone call from my renter early this morning. The AC broke down. It's a new AC that's only a bit over 5 years old. I originally thought the company that installed it before would cover the parts fee. But was told the 10 years warranty only go to the previous homeowner, not go to the new owner. New owner only have five years warranty and I am so "lucky" just a bit out of the 5 years So I have to find others to help. I luckily contacted Ideal Air Conditioning & insulation. Very fast scheduled. And very fast found the problem of the air conditioner and made it works again. Also reasonable price. Highly recommend

cristian and the crew came out and removed all my attic insulation. the job was done quickly and they left the house clean. job well done for sure. update may 2026: second visit by ideal air. Cam, Rueben and Tony came out to put in the new air ducts and sealed my old metal ducts, also sealed up the whole attic. then blew in the insulation. they all did a great job, very happy with the quality of work. the guys were friendly and we had some good laughs. also Brian who came out for the initial inspection was great, made some good recommendations and wasn’t pushy with sales. all and all top notch company to work with, for sure recommend.