I was extremely happy with my visit today. My son and I drove from Terre Haute to visit this shop. The shop was clean and well lit. Tanks were marked well with prices and fish names. Bailey helped my son pick out some plants and a couple of fish he had been looking for. I found a really nice piece of wood that just fit a new project for an excellent price. Bailey was friendly and polite and made good suggestions. We will be making another trip to this shop soon.
Great shop! Came in today to finish getting things for my betta tank set up! The guy that helped was very knowledgeable with the stuff I needed! Will be purchasing my fish friend here once my new tank is cycled! Thanks so much!
Fantastic fish and plant experience! Great selection and helpful and knowledgeable staff. Thanks for being the best fish shop in Indy for as long as I can remember!
We came in on Saturday to purchase several additions for our tank, including a chocolate gourami. While we were at checkout, the employee assisting us dropped the bag containing the gourami onto the floor. The impact was clearly hard enough to hear, despite the employee telling us she softened the blow. We were told at that time that if the fish did not survive, we could return for a refund.
When I arrived home from work on Monday, the gourami had died. The store was already closed, so I returned Tuesday after work. I was then told I would only receive half the purchase price because I was outside the 48-hour window and did not bring a water sample.
The fish was dropped by an employee before it even left the store. The other fish and snail purchased at the same time are healthy, which strongly suggests tank conditions were not the issue. Applying a standard policy to a situation caused by employee mishandling feels unreasonable and dismissive.
I was issued partial store credit, but after this experience, I do not feel comfortable returning to make another purchase. A full refund would have been the appropriate resolution. Very disappointed in how this was handled.
Went last weekend got 4 guppies, I believe they are Santa clause guppies but don't quote me on that lol, 5 amano shrimp and 2 dwarf hair plants. Here we are a week later all 4 guppies are doing just fine though ones kind of a dick head lol nips at my larger female dragon and mosaic guppies think the poor dudes just got little man syndrome. Added a Betta to the tan yesterday and that kinda put a stop to mr.agressives nipping lol.
The shrimp, first time owning shrimp, are effective cleaning little guys. Went to town munching the second they got in the tank have been chill little guys since.
The plants are slow to grow but that's due to my CO2 kit not having arrived yet. So that's on me but they haven't wilted or died so that's great.
I'm pretty introverted so it took a minute to get an employee to help me lol but nice girl had a few arm tattoos particularly a New from Pokemon noticed me and was more than happy to help get my guppies and shrimp and plants and then even checked me out at the register. She was very nice and had me set up an account for warranty or whatever. Over all super happy and will be back.
I have been in multiple times just to look around and today I decided to finally buy something. They always have a beautiful assortment of plants for nice prices so I picked up a marble queen pothos, as well as a betta (he is BEAUTIFUL) He is so active and you can tell he was loved and cared for. (they even name their bettas which I think is adorable) I always have a great experience when I come in!
Amanda was very helpful to my husband today talking about his new freshwater 20 gallon tank! We are doing a fishless cycle right now and eventually will get fish from here. We are excited and he’s visited maybe multiple times a day since buying his tank. We are so grateful that this store is 2 minutes from our house and that he can get all of the expert help he needs!
We have been buying from The Reef for years. Now that our son is older, he buys from there as well. Today changed that for good. My husband has been looking for other light options for his 125 gallon tank. We visited the store yesterday and looked at the light selection. We spoke to an employee and asked tons of questions and voiced our concerns. We decided on one of the lights. Due to the price, before even walking up to the counter, my husband asked could he return it if he doesn’t like it. He was told absolutely as long as it wasn’t damaged or wet. We went home, tried it out and determined it didn’t give us any better or more light than we already had. Today we took it back to the store to be told we could only get in store credit. My husband told the employee that he was told he could return it. The employee said it’s our store policy and it’s printed on the receipts. Printed on the receipt? So you tell someone they can bring something back but then place the store policy on the receipt. The same receipt you get AFTER purchasing the item. Makes total sense! Seems pretty fishy that the employee yesterday told us we could return it but conveniently forgot to mention the rest. Sounds like a bait and switch to me. Very sneaky. Buyer beware!