Universe Home Services

I had an excellent experience with Universe. Vidal does incredible work and stands behind all the work that he does. He was kind, patient and caring and took the time to explain everything that was being done and why it was necessary. I am extremely happy with the work that was done and I will definitely be using universe for any future plumbing needs. I highly recommend both Universe and Vidal.

I guess you don't get what you pay for. Paid 270 with tax to have a tune up on my oil boiler a few days ago. Everything seems to be fine but I never saw the tech bring a shop vac or anything to clean up the soot in the boiler. So after a few days I checked it out myself. I had expected it was not clean out at all. Not the boiler or the pipe. It was 2 screws to remove the panel. Nothing was cleaned. I don't like watching people as they do there work but I guess in these time you cant give benefit of the doubt.

Anthony Krachenfels from Universe Home Service was very professional and knowledgeable. He was honest about the situation and mentioned that he could have charged for opening up the ceiling to find out the problem, but since it wasn’t a plumbing issue and not his area of specialty, he chose not to charge for that work. I really appreciate and respect his honesty. He cleaned up really nicely afterwards. He also recommended a reliable company for the necessary repairs, and they did a great job. If anything else comes up in the future, I will definitely be calling Universe Home Service again.

Anthony and the crew that installed our furnace in an emergency were great. They were able to come for the install within 24 hours. They were professional, informative and respectful of our home. I am avoiding the 5th star only because their pricing is on the high side. But it was an emergency and I can't complain - we have heat!

We recently had a R install HVAC AC-Service installed by Tommy Ercolano and his crew from Universe Home Services, and the entire experience was outstanding. Tommy was professional, knowledgeable, and took the time to explain everything throughout the process. His crew arrived on time, worked efficiently, and kept the work area clean from start to finish. The installation was completed flawlessly, and our new system is running perfectly. It's clear that they take pride in their work and genuinely care about customer satisfaction. If you're looking for a reliable HVAC company with excellent service and top-quality workmanship, I highly recommend Tommy and his team at Universe Home Services. Thank you for a job well done!

I had a great experience with Brian Gerle when he came to check my boiler. He was professional, punctual, and very knowledgeable. He took the time to thoroughly inspect everything, explained what he was doing in a way that was easy to understand, and made sure the system was running safely and efficiently before he left. I really appreciated his honesty and attention to detail. It’s reassuring to find someone you can trust with something as important as your home’s heating system. I highly recommend his services and will definitely be calling him again for any future plumbing or boiler needs!

I had a very positive experience with Lawrence Engelbert. He serviced my oil furnace and was professional, knowledgeable, and thorough. He clearly explained what was going on, answered all of my questions, and made sure everything was running safely before he left. What really stood out was that he checked in with me afterward to make sure the system was still working properly. That level of follow-up and care is rare. I highly recommend him for anyone needing oil heat or furnace service.

I can’t thank Universe enough for their professionalism, courtesy, and efficiency. From start to finish, the customer service provided was beyond excellent. The team did my oil to gas conversion in literally 3 hours from removal to install of my new boiler and water heater system. The team at Universe also called National Grid and advocated for me and my family (including infant child) so that our gas could be turned on in a timely fashion, and National Grid came within the hour after they spoke to them. Highly recommended!