I had a great experience working with James at New York Jewelers. He is incredibly kind, friendly, and approachable, which makes the whole process comfortable and enjoyable. James consistently does an excellent job and clearly cares about helping his customers find exactly what they’re looking for.
He also provides very timely service and is always responsive and helpful whenever I have questions. It’s rare to find someone who combines professionalism with such a genuine, welcoming attitude. I truly couldn’t ask for a better salesperson and would highly recommend working with James if you visit New York Jewelers.
Thank you James!!
Sylvia
MMatthewJun 2026 · Google
★★★★★Bought my first watch from New York Jewelers because I saw they are an AD for Tissot watches. Jim W was a pleasure to work, he helped me select the right watch and made the process relaxing and enjoyable. I will certainly be back as they have a nice selection of various brands, new & preowned.
I had an excellent experience purchasing my Hamilton Khaki Field Mechanical 36mm Limited Edition from New York Jewelers.
From the beginning, the team was responsive, professional, and incredibly helpful throughout the entire process. They answered all of my questions promptly, provided clear information about the watch, and made the purchasing experience smooth and enjoyable.
What impressed me most was their patience, friendliness, and commitment to customer service. Their continuous support and willingness to assist gave me confidence in my purchase, especially when buying a highly sought-after limited edition piece.
I truly appreciate the outstanding service and attention they provided. Thank you to everyone at New York Jewelers for making this a memorable experience. I would gladly recommend them to anyone looking for quality watches and exceptional customer care.
My experience with this NY Jewelers was fantastic. Staff was very friendly, professional, and informative. I pre-ordered a new timepeice that I wanted and Kas kept me informed every step of the way until I picked up my watch. I will definitely be back!
Julie on the second floor helped us select a chain that we both bought. She answered all of our questions and was very helpful. Which was a nice experience for our first time buying jewerly. Definitely recommend a visit when in Chicago. Also, honorary shout out to Mike downstairs, showed us some opals and explained the history of the store.
I had an awesome experience with New York Jewelers, in Chicago! I bought a very expensive watch from them, one that was somewhat hard to find, and Kassandra (Kas) was fantastic. She was responsive, friendly, helpful, answered all my questions, and even helped me find an OEM strap of a different color for it. From first contact to having the watch in my hand was less than 24 hours. This place is totally legit and an authorized dealer. I was genuinely shocked that an "internet find" could work out so well. I would gladly do business with them again!
I couldn’t be happier with my new necklace. It is exactly what I was hoping for. And my experience with New York jewelers was excellent. They were so helpful and got the necklace to me very quickly. I would just note that while I’m thrilled with my half tennis necklace, because it is very dainty and that’s what I wanted, if you are looking for more of a statement piece, this is not it. Just be advised. But if you want something, you can wear every day just to add a little shimmer, I highly recommend this necklace.
Exceptional experience. Everybody that I interacted with was kind, knowledgeable, and helpful. I was admittedly a bit nervous prior to coming in, as I’d never purchased a watch in-person or spent time in shops like this, but it could not have gone better. They weren’t on my radar as a jeweler to ask about an upcoming engagement ring, but they certainly are now! This is the exact kind of locally owned business that I’ll be recommending my buddies use when they’re in the market for a watch or ring!