Halfords - Erdington

Absolutely stunning customer service from Blake really helped us out with wiper issues and a few other things. You could see we had created quite a queue and yet they were more than happy to help with another member of the team happy to help others whilst Blake helped us. Great experience and really helped on what had been a testing day beforehand. Thank you.

Went to ask about a reversing camara. The one I was interested in on show . I asked about fitting one and the answer i got was unbelievable. He said he doesn't fit them because he always damaged the car car. You will have to go to another Halfords. The one on show says purchase and fitting. Why advertise it. I went to another smaller Halfords and got it done no problem no damage. The fitter at the Erdington branch should stop on the tills if he doesn't damage it.

I ordered 3 items online. Two days later, I arrived to find the girl at the desk chewing gum while serving a customer. Fair enough, perhaps it's not "abnormal." She asked for my surname and what items I wanted to collect (why not search by order number? I don't know). She couldn't find my order. She checked the order number, but nothing came up in the system. Okay, fair enough, let's try again. She finally found the order (in the POS) and brought it from the backroom. Out of 3 items, 2 were wrong, and she had to go and collect them from the shelf herself. I don't understand the point of ordering something online. would have been faster for me just to shop and bring the items to the till. It's not like they're busy. The store (in the middle of the week during rush hour) is empty. One team member was just having a casual chat with a friend, yet the girl seemed like she would rather be somewhere else (not blaming her). How is it that the whole store always looks gloomy and in such a mess? Even the area around the tills looks like a "let's dump it here and someone else will have to worry about it" situation. Month after month, it seems like the quality of service is going straight downhill. same with the overall look at the store. like a neglected place that no one wants to clean at all. just quickly mop the floor, clock-out and "survived next day, where is the payslip?" Fake 5-star reviews (you know these are fake by the accounts that are leaving the reviews) aren't a good sign that the business is thriving. whats going happen next? we will have to say goodbye to another retail chain like all the other ones (wilko and etc) because no one cares?..

Thank you jack from helford this amazing soul helped me so much so kind love the advice so helpful I would highly recommend

I like Halfords as a company and generally enjoy visiting their stores, which is why it's disappointing to leave this review. This branch has a lot of potential, but the biggest issue seems to be the management of staff during busy periods. On multiple visits, there has only been one person serving on the tills despite long queues and a busy store. Meanwhile, other staff members often appear uninterested or reluctant to help, leaving customers feeling as though they are asking for a favour rather than receiving customer service. I've personally seen customers become frustrated, put items back on shelves, and walk out without making a purchase. That shouldn't be happening in a store with so much potential. The store itself is good, but the lack of staff engagement and poor management during peak times lets it down significantly. With better organisation and customer focus, this branch could provide a much better experience.

Alex has just fitted my dash camera to my van. Took 30 minutes, wasn't to expensive and did a really nice job. Would recommend and will definitely use again.

I booked a bicycle health check online and expected to walk away with a list of things i needed. Imagine my surprise when my bicycle of 30 years was given a clean bill of health with no recommendations, and i never maintain it myself! The employee was very polite and business like.

Must say the service and staff at Erdington were first class, my replacement car battery was selected and fitted with no fuss in rapid time. Advice given also spot on. Big thanks to the staff 👏🏼👏🏼