It’s very rare these days to come across a sales assistant who is genuinely helpful — they’re like gold dust. I felt compelled to write this review because the service I received was exceptional.
Elliot, who works at the Prestwich branch in Manchester, was absolutely fantastic and extremely knowledgeable. The level of care and customer service he provided was outstanding. Even though I only purchased a small amp for £120, he treated me as though I were making a £3,000 purchase.
He left a brilliant, lasting impression on me, and I would have felt bad not giving him a well-deserved five-star review. Elliot is a real asset to your organisation.
Thank you, Elliot.
Called in for a look and to weigh up my options for a new turntable. We dealt with Ellis and within 10 minutes my mind was made up that I didn’t need to shop about and that I was going to purchase my new turntable, amp and speakers there and then, Ellis couldn’t have been more helpful from showing me the turntable in action down to helping chose the right amp and speakers for my needs, excellent job guys definitely a customer for life here absolutely made up
KKevinmar 2026 · Google
★★★★★Yet again, Andy and his team provided a great advise and support to pick my next TV from them.
I had some technical issues. I called the Prestwich branch and the Andy team were quick and efficient to solve my issue. I think this is the seventh TV and many other products I've bought from them, and this kind of service that keeps me returning. Great job guys
Small shop but excellent, top quality products on show. Staff are more than accommodating and knowledgeable. If you know what you want, come here. If you want advice on what to buy, come here. Bought an LG TV and they threw in a sound bar and speakers in for free. Got a 6 year warranty on it too. Couldn't recommend Richer Sounds more, seriously.
P.S. Free delivery and they said BJS will be delivering it in about 5 days.
Excellent service from Andy and was there to buy a small TV for my caravan and have some really good deals and VIP club which gives you discount off purchases so would recommend a look if that's what you are looking for
Highly recommended! Been a customer for a number of years. Fantastic range of top quality audio and the shop team are very professional, knowledgeable & friendly. Tip Top service, all round.
Bought 2 smart tvs. They arrived on time. Collected from the shoo. The sales person was lovely. Very helpful
Our Curved Samsung developed a fault. Richer Sounds after care did a great job helping us with this. As a result we had a credit. I spoke with Steven at Prestwich who gave me a few recommendations. His knowledge is fantastic. As a result we spent a lot more than we planned but are really happy investing in our new LG OLED TV. We purchased a massive 65 xcreen TV and its picture quality is amazing. Thank you so much Steven.