West Coast Harley Davidson

Fantastic experience. From the warm welcome from the sales team (Ross), the finance team (Joelle) through to the customisation team (Darren). New bike bought, finance done and some new additions to the bike ordered, soon to be fitted. Great place to buy a bike.

Traveled up and down this country and visited many Harley Dealerships and this one is fantastic, firstly it's huge, large selection of bikes.downstairs, huge boutique shop upstairs which includes a sit down cafe serving coffees and "lite bites" great locction and great staff. Can't praise this place enough.

Out shopping for our first bikes and popped in to shop for a look. Got help from an amazing young man John who excels in customer service and very knowledgable. More than just a sales man could see his heart was in it. We are now booked for trial next week and confident we’re choosing a Harley for our first bikes.

Prior to owning a Harley and dealing with Harley Davidson, I don’t think I ever have walked into a garage when dropping my vehicle off for a service to be welcomed by my first name. Hal from Clothing treats me like an old friend when I arrive, which is great. Scott always chats me through what’s required before they start, just to doublecheck. He’s really on the ball as the servicing guy. We have a good chat afterwards about how things have gone as well. But that’s not all; Keith, the mechanic comes out so that I actually get to hear from the guy who had hands on my bike. It gives you a lot of confidence when you hear from the person that’s actually done the work. All in all, if you want to have confidence in work being done and you want to enjoy spending time in the dealership, then you can’t go wrong at West Coast Harley. The other thing is that you can nip up to the café, get a decent coffee and something to eat while you wait. It’s invaluable for me because I have a 2 1/2 hour trip from home and I’m more than ready for a pit stop when I arrive! Thanks to all at Harley for adding to the joy of biking.

I bought myself a Harley nightster 975s, I picked it up from Leeds Iron city excited to drive home to Aberdeen. Stopped after the first 100 miles to top up petrol, this is when my nightmare started. The bike did not recognise the fob, eventually it did and I got underway. I eventually got back to Aberdeen 335 miles one way. The fob continued to lose contact with the bike, I was then informed that you can use the PIN number to start the bike, I phoned Leeds Harley for the pin as it wasn’t provided at the point of sale only to be told they didn’t have it and didn’t know what it was because the only previous owner had put in his own. Long story short, I asked for this to be rectified only to be told I would have to go all the way back to Leeds for what they said was a thirty minute job. Eventually they agreed to pick the bike up sort out the three pre-existing problems, change pin, sort/replace fob and do the software update the bike also required. Bike got picked up, I was informed it was going to Glasgow instead, then the farce really begins, the two dealership’s then spent four weeks arguing amongst themselves to see who would pay for this, even though the bike was under warranty, eventually the prop got sorted, I think as they provided no proof to say except verbal communication. Two more weeks and the bike finally got delivered after a delivery date had already come and gone, because they where arguing who would pay for it. The bike came back absolutely filthy, it had been left outside uncovered for the duration , when asked by the very nice delivery driver why it hasn’t been washed he was told, it wasn’t their bike and not their problem. Six weeks for a thirty minute reset, no communication unless I contacted them first. This was due to shoddy pre sale service, absolutely terrible customer service, non existing communication and a terrible attitude towards the customer whom they totally forgot about because they where bickering over who footed the bill. They ruined my whole experience of buying my first, and last Harley , my services for the bike will not be done with this lot. I have no confidence in either dealership doing a proper and professional job. I am now always waiting for the fob to cut out at anytime.

I recently purchased a Honda CB1000R from West Coast Harley-Davidson and had a fantastic experience. A huge thank you to Scott Mair in sales. He was a real gentleman and went out of his way to make sure I got a great deal. Even though he was on holiday when the bike was actually delivered, he took the time to contact me afterwards to make sure I was happy with everything—that’s top-tier customer service. I also want to mention Eric, the delivery driver. He was incredibly friendly and made the hand-over a pleasure. It’s clear these guys really care about their customers. Highly recommended!"

Fantastic modern dealership. Harley davidsons number one in Europe. All the services you would expect from a number 1 dealer. Clothes, parts, Motorcycles, parking, trained service department too. They have a fantastic café and Maggies scones. Organised events and ride outs. Dont miss bike night. Great staff too.

Had a fantastic experience with the team yesterday, many thanks to Joelle, for making my sale easy and stress free and Jamie for showing me the ropes, and Ross for getting the ball rolling for me, moving up from a 125 to and iron 883 has been a dream come true. I will certainly be coming back to visit very soon. Thanks again folks.! Connor Mcdermott