Chio's Peruvian Grill

I really wanted to like Chio’s, but my experience ended up being mixed. I ordered the Churrasco a la Parrilla (grilled rib eye) first, but it was overcooked, not tender, and served cold, so I sent it back and switched to the Lomo Saltado, which unfortunately was quite salty and not very flavorful. On the positive side, the rotisserie grilled chicken (Pechuga de Pollo a la Parrilla) was delicious, and the service was genuinely friendly — the staff were kind and attentive. However, given the portion sizes, taste, and overall quality, I found the food overpriced, and even the beer was flat and not fresh, which was disappointing. Overall, great service but inconsistent food quality, and I’m not sure I would return or recommend the restaurant based on this visit.

This place has great food! We came here to celebrate our "Fat Tuesday" aka Mardi gras. First time here. Service was fantastic, and food did not take long. We had the Parrilla Chios with beans and fried bananas. Also, sirloin with steak fries and rice and finally a seafood platter. The only complaint was that parking is limited.

El precio es muy exagerado, la copa $30 y el fettuccini $32. Aparte el gratuity mas que voluntario, te lo cobran obligatorio. I went here with my wife and honestly the prices were way too exaggerated for the quality and portion sizes. I paid $30 for La Copa and $32 for the fettuccini, which felt extremely overpriced. On top of that, they charge different prices depending on whether you pay cash or credit card, which was frustrating. What bothered me the most was the mandatory gratuity. Tips are supposed to reflect the service experience, not be forced automatically onto the bill. Overall, the food was decent, but definitely not worth the price we paid. Probably wouldn’t come back.

Be careful when paying here. The receipts are very confusing and the pricing feels misleading. They charge different totals depending on whether you pay cash or card, and the gratuity situation was unclear and felt manipulated. Make sure you carefully review your bill before paying. On top of that, the food is extremely overpriced.

I love Peruvian food! It hits close to childhood memories with my mom and sister. There food and service is amazing. Very fast and delicious. They are very courteous and polite. Ana is very friendly, always has a smile on her face no matter how busy it is. If you live in the valley, make a stop you will enjoy and not regret it.

Service is 5 🌟. Food is 5 🌟. Price/value is 4 🌟. Parking is 2 🌟. So, overall 4 🌟. The green bread dip is different. Hot chili sauce is hot. The steamed fish was deliciously drenched in yellow seafood sauce. I liked the house salad with chicken, very fresh and good. Fettuccini with fried chicken was excellent. The homemade pesto sauce was freshly made and very fragrant.

I placed and paid for an order through an online app at the Van Nuys location of Chios Peruvian Grill. When I arrived, the restaurant was closed due to plumbing issues. There was no notice in the app and no attempt to stop or refund the charge beforehand. I then went to the Sepulveda location. The staff contacted the owner, and it was the owner’s direct decision that I should pay for the exact same order a second time, with the promise that the Van Nuys location would reimburse me later. This was not a staff decision — it came from the owner herself. I was understandably frustrated and did speak disrespectfully to the employee. I take responsibility for that and regret directing my frustration at staff who were put in the middle of a bad management decision. What makes this worse is that when the owner later called me (from a blocked number) to tell me I was no longer welcome at the restaurant, she clearly knew why I ordered, what I ordered, and exactly how much I was charged. That alone proves she had all the information needed to simply transfer the order or authorize it at the other location instead of forcing me to pay twice. This was a conscious choice by the owner to take a poor customer service route, one that created unnecessary conflict and put her employees at risk of dealing with an upset customer over something completely outside their control. Refusing to provide owner or management contact information, offering only a vague refund timeline, and then banning a customer instead of taking accountability shows extremely poor leadership. I wasn’t planning on returning anyway, but this experience confirmed that decision. ****they did not try to accommodate my order in the other restaurant that is not true. All they said was that I had no choice but to pay twice and wait for my refund. I would’ve never gotten upset if they would’ve accommodated my order. This response is just a deflection from poor management choices. The fact is you instructed your staff to not serve me unless i was charged again, then I got upset. I’m not excusing my reaction as I regret taking it out on the staff because the owner could’ve handled this better but decided not to. Never returning again.

I got the chicken saltado amazing delicious I had it for lunch I couldn't have dinner after it's a full meal it's amazing the prices are a little bit high but everything is expensive right now but this was so worth it.