This was our first time with this company and our very first time at this location!! The customer service and overall experience was second to none!! Mr. Martin and Mr. Christian are absolutely amazing!! They explained everything so so well!! We purchased furniture for our personal residence and for our rental property!! Thank y’all so so much!! You all are greatly appreciated!! We will be purchasing all of our future from this particular location with Mr. Christian and Mr. Martin
Thank y’all!!
The salesman, Ike was extremely knowledgeable, and offered many options. I was pleased with the service offered and looking forward to creating a new, fresh living space in my home. The store manager, Christian Louis was helpful as well. Enjoyed my visit and admiring the Beautiful Furniture displayed...
Major thanks to Syed, Anthony, Justice, Christian, and Store Manager Mike here at the Richmond location.!! They were the amazing representatives that assisted my Husband and me — decide on an upgraded quality sleep mattress. The entire experience was outstanding! Our random conversation with the store manager, turned into an educational conversation on better sleep comfort. The pricing, quality, and protection for the mattress definitely boosted our confidence that we have made good choice to do business here. This experience has gained my trust, and I’ll most certainly recommend to everyone we know!
I came in randomly one Sunday and I was unexpectedly impressed with this Store and its staff, especially Mike the store Manager and Ike who helped me find the perfect kitchen table for my new place. The entire staff was super friendly and didn’t pressure me one bit to buy which made furniture shopping less hellish. I even learned of a massage chair that I fell in love with but did not need haha. I will be back for sure for such outstanding customer service.
I had a great experience shopping for furniture thanks to one of the sales associates, Martin. From the moment I walked in, he was welcoming, approachable, and genuinely interested in helping me find exactly what I needed—without being pushy.
He took the time to listen to my preferences, answered all my questions with patience, and offered helpful suggestions that fit both my style and budget. I really appreciated how knowledgeable he was about the products, including materials, durability, and delivery options.
What stood out most was his friendly attitude and willingness to go the extra mile to make sure I felt confident in my purchase. It made the whole process smooth and enjoyable!!
I would give 0 stars if I could.
I purchased a dining table with six chairs from Exclusive Furniture and paid for the entire order in full on Saturday. Delivery was scheduled for Tuesday, but the delivery team arrived an hour outside of the scheduled delivery window with no communication about the delay.
When they finally arrived, I was informed that two of the six chairs included in my order were missing. The delivery team told me someone would contact me to schedule delivery of the remaining chairs. No one ever called.
The following day, I had to call four different times just to get someone to provide an update. After getting the runaround with no clear answers, I went to the store in person and spoke with a manager. I was shocked to learn that two of the chairs from my order had been given to another customer. To make matters worse, I was then told the chairs were out of stock and that I would have to wait 2–4 weeks for replacements to arrive.
It has now been several days since that conversation, and I still have not received any confirmation regarding when my chairs will actually be available. The solutions offered were insulting. I was offered an accessory credit, despite the fact that this experience has ensured I will never shop with Exclusive Furniture again. I was also told I could choose two completely different chairs currently in stock, leaving me with a mismatched dining set, or receive a refund for two chairs—which makes no sense considering I purchased a complete dining set designed for six people.
The lack of communication, poor inventory management, and complete disregard for customer satisfaction have made this the worst furniture-buying experience I have ever had. No customer who pays in full should have their merchandise given to someone else and then be expected to wait weeks for a resolution.
I would strongly recommend that anyone considering purchasing from Exclusive Furniture think twice before doing business with this company.
Mike was one of a kind. My wife brought me to Exclusive Furniture to look over a set that she was not sure on. Mr Mike took the time to explain how the seating would feel and how this particular sectional would fit in our home. After a discussion and helpful planning, we decided to purchase the sectional. Awesome Job!
We will be back soon ‼️
We were longtime customers of Exclusive Furniture and, over the course of about five years, purchased multiple items because our earlier experiences were positive. Unfortunately, our most recent experience has completely changed our opinion.
At the time of purchase, we were repeatedly encouraged by sales staff to buy the Montage protection plan, with the assurance that everything would be covered. Based on those promises, we purchased a dining room table with fabric chairs—even though I typically avoid fabric furniture due to allergies. We were specifically told that all parts of the chair, including the attached metal trim piece, would be protected.
When the metal trim piece later became detached due to what appears to be an internal latch or fastener failure, we filed a claim expecting the coverage we were promised. Instead, we spent months going back and forth with Montage, only to be told it was not covered. This is especially frustrating because removing or leaving off the metal piece exposes the fabric underneath, which could eventually unravel and create a larger issue.
The Montage claims process was extremely disappointing. While the app itself is easy enough to use, the actual customer service was poor. Even after uploading all requested documentation, the representatives who contacted us seemed not to review any of it and instead expected us to do the legwork they should have been handling.
Because of this experience, I can no longer recommend Exclusive Furniture as long as they continue partnering with Montage for their protection plans. If you are being encouraged to purchase that insurance, be cautious and make sure you fully understand what is actually covered before spending the extra money.
Pictures to follow.