CARSTAR Douglas Auto Body

My name is Robert Pineda from Alhambra, CA. I would like to express my appreciation to CARSTAR Douglas Auto Body, Pasadena, CA. They went above and beyond to make sure I was being taken care of. As for the outcome of the body work, the photos speak for themselves. Simply, EXCELLENCE! I wholeheartedly recommend CARSTAR Douglas Auto Body to averyone in need of a body shop with great professionalism and superb customer service.

I would 100% recommend this shop especially for a Honda owner. They’re Honda certified and also were very speedy on the repair time. Kenny was communicative and helpful in terms of updates on the repair and informing me of what the issues were exactly.

THE BEST and certified TESLA repair. It is never a good experience getting into a car accident...especially when its not your fault! Carstar Douglas was so amazing start to finish. Once towed to Carstar, John K. communicated everything; drop off, preliminary damage estimate, updates weekly, email of estimates, and his initial date of completion was spot on! They even took my rental back to Enterprise when I picked up my car so I didn't have to!!! I have had to take multiple cars into auto body shops throughout the years and by far John and Carstar we hands down in a league of their own. Highly recommend!!!

A sheet of plywood hit our windshield on our Model X. CARSTAR Douglas was referred to us by our insurance company for being a certified Tesla repair center. From the beginning, John took his time to go thru the process and what he expected the timeline to be. John was very communicative and always very helpful. He and the team helped with a request I had with my headlights. I definitely appreciated them for that. The repair looks unnoticeable and was done earlier than expected. Which was great. Another nice surprise was the full detail they did on the interior! My kids left so much stuff in there and they cleaned it all up. I’m so glad we went to CARSTAR.

I got in 3 back-to-back collisions over the course of a few months and they repaired my car each time quickly and it looks like a new car. Amazing service and customer service. I highly recommend!

I chose CARSTAR Douglas for my Tesla Model Y repair after learning that the official Tesla Collision Center was heavily booked and generally would not push back against insurance companies for OEM parts. After a long search, I decided to work with CARSTAR Douglas, and it turned out to be an excellent decision. Not only was the quality of the repair outstanding, but they also actively advocated for me when GEICO’s adjuster attempted to cut costs and minimize coverage on several items. I was fortunate to work with Kennie throughout the process. He was professional, responsive, genuinely helpful, and made what could have been a stressful experience much easier. The repair work was completed to a very high standard, and I always felt that my interests were being protected. If you own a Tesla and are looking for a Tesla-certified body shop that does quality work and will stand up to insurance companies when necessary, I highly recommend CARSTAR Douglas.

Hi! I just picked up my Jeep and I had to say THANK YOU!! My Jeep looks absolutely amazing! You guys did such a beautiful job. I really appreciated how you kept me updated every step of the way and were so upfront and honest about everything. It made the whole process feel easy and stress-free. You truly treat your customers like family, and it means so much. I’m beyond happy and will definitely be recommending you!! 5 stars all the way! ⭐️⭐️⭐️⭐️⭐️

I have had to avail myself of the services of CarStar Douglass Auto Body on two separate occasions for repairs to my Teslas but on both occasions the service provided was nothing short of be best! I appreciate the attention to detail that is the hallmark of this business. John kept me informed every few days about the arrival of needed parts and the progress of the repairs which were completed earlier than expected. I would not hesitate to bring my vehicles to CarStar Douglas for future body repairs and am happy to give this business my highest recommendation.