Warners' Stellian Appliance

We worked with Adam Glover to purchase our kitchen appliance package. He was helpful, knowledgeable and professional. He helped us save over $900 on our kitchen appliances during the Labor Day sale. Adam is a good communicator. Today Dave and Mike delivered and installed our new range, dishwasher and wall oven /microwave combo. They were on time, pleasant, and worked together great. They had us all set up in about two hours complete. We highly recommend each of these team members! Shout out to Maple grove Warners Stellian, you guys are the best THANKS SO MUCH

Our salesperson was friendly and knowledgeable. The atmosphere in Warners’ Stellian is much less overwhelming and more pleasant than the big box stores. Assistance was readily available and helpful. New dryer purchased and installed two days later. Delivery crew was professional, friendly, polite and cleaned up. Overall 10/10!!

The whole process from buying to receiving the product was very quick and simple. From going online and looking at various products to buying to the installation was very professional. The installers did a wonderful job! They were very knowledgeable and helpful and very professional. Definitely coming back to Warner Stellian For all my future appliance needs. They earned my trust!!

Ordered a reputedly good electric range but when the first one was delivered the glass top was barely attached so we sent it back to the shop. The replacement flipped the circuit breaker on arrival and now the user panel doesn’t work so the oven is unusable. The first available repair slot was over two weeks out on something that should have worked the first time. Incredibly disappointed in the product and the service. Edit: almost 4 weeks after the initial faulty range was delivered, and we finally have a functioning one. All it took was a new board and replace our new up-to-code circuit breaker with a regular one that isn’t up to code I had to file some sort of form for. The likelihood of buying anything from this company again is incredibly low.

Bought a washer a couple years ago and a dishwasher today. Both times have been great. David today was awesome, got me in and out within 10 minutes. Knew what I wanted, he verified it was in stock at the warehouse, and answered questions I had. Perfect experience today and last time. Doesnt hurt that they have great prices too, beating most competitors, at least on what I was looking at. Huge difference compared to big box stores, the people here are friendly and know what theyre doing. Thank you!

While the installation and repair team members were fantastic, the customer service is atrocious. We ordered a dishwasher to be delivered within a few days on April 1st. Installer came around 11:30am, by 3:30pm, it was leaking all over my kitchen - when we didn't even use it yet. Another installer group came out that evening and stated - this machine is broken, I recommend replacing vs repair as this is brand new. He stated someone would call me tomorrow for the swap of the machines. It was then a 13 day battle of going back and forth with repair, getting sent over the plumbing who stated this was a repair issue and kicked us back to repair, to finally getting a repair person our 13 days after the initial install. My whole issue - don't tell me the company will swap the machine and then put me through hell trying to get ahold of literally anyone. The customer services does not pick up the phone to call you back and email responses are rude and not helpful. Numerous emails and phone calls were left unanswered - when asked to have a management team member call me, and after 2 days they did not, called back again and was told they could not transfer me to a manager and to wait one more day and then they could (Why? Who knows). I DO NOT want a refurbished machine - nor did I pay for brand new repaired machine. Questions on how this impacts the warranty, what are my return options, what is my refund going to be on a refurbished machine - all left unanswered. I was told I could not move forward with a return and they were moving forward with a repair with no further explanation. The repair was set without my consent or checking of availability so it was another day of scrambling to make sure someone was home during the repair window. When a manager did finally call me - Jonathan Grossman - I immediately called back and was told he was unavailable. Asked for him to call me back (April 10) and he never did... shocker. In his voicemail I was told a whopping $50 gift card would be emailed to me (after a $1,543 purchase) which never arrived and he still has yet to respond to my email or call me back. He was the rudest in email communications, too. Again the installers and repair tech were all very kind and great to work with. The issue is the company itself, its horrible policies for consumers, and the utter lack of professionalism and communication with customer service. All around this has been a complete nightmare and I expected better of Warners' Stellian as our previous experience was stellar. It is infuriating to say the least.

Warners' Stellian had a great selection and knowledgeable sales staff. The price was very competitive and our double oven was delivered and installed in just a few days. The install crew was polite, timely and very skilled and removing our old unit and installing the new one. We will certainly return when we next need an appliance.

Have always felt confident in using Warners Stellian. My salesman Jim did a great job setting me up with a couple new appliances. The best part of it was we were able to do it all over the phone