GEM Pawnbrokers

My experience with hector was very delightful. He took his time to explain the process and gave me honesty never tried to upsell me. He gave me the best deal I’ve had in years. He cares more about the customer having the item rather than just making a sell. He’s a great individual with a heart of gold. Like just he sells… lol thank you hector. You are my new jeweler I highly recommend this store to anybody looking to buy jewelry or even a nice handbag sunglasses or even a game system hector will give you the best service ask for him as soon as you step foot in the store! They even have there own jewelry cleaner it’s the best I love it! Great layaway plan 10% for 10monthsto on Jews! HECTOR SERVICE 5 stars! ⭐️ 😊👍🏾🙏

Jessica and Ramiro were so helpful here. I’ve been a customer here for a while but I wasn’t aware of the smart plan when purchasing jewelry. Now that I know this information I truly can not wait for my next purchase. This is the place to go to when buying , pawning or selling. Thank you Jessica and Ramiro for your best customer service ever

Jessica provided outstanding customer service from start to finish. She was friendly, knowledgeable, and took the time to explain everything clearly. She made the entire process smooth, stress-free, and went above and beyond to help me with my needs. It's rare to find someone who is both professional and genuinely caring. If you visit this pawn shop, I highly recommend asking for Jessica. Thank you for all your help!

I had such a great experience at the pawn shop thanks to Jessica. She is honestly one of the most friendly and kind people I’ve met in customer service. From the moment I walked in, she made me feel comfortable and treated me with real respect. Jessica was incredibly helpful, took her time to explain everything clearly, and made sure I understood all my options without any pressure. You can tell she genuinely cares about people, not just the transaction. That kind of energy is rare. If you ever go there, I highly recommend asking for Jessica. She made the whole experience smooth, stress-free, and actually enjoyable. Truly a 10/10 experience.

Jessica and Ramiro are the best here , they are very welcoming and kind. I always come here when I need some extra cash and they also have great sales. If you need real gold and diamonds this is the place to go to. Fun fact , add a smart plan to you jewelry purchases to get a loan for 60% on the purchase you made. Thank you Jess and Ramiro your the dream team at this location

Hector is the man who assisted me as soon as a step foot in the store said hello with a big smile! It was absolutely wonderful his energy! He’s very knowledgeable and patient. Took his time explaining the difference between pawning and selling. He impressed me. 😁 The store atmosphere was great very clean smelled great! Good nice rnb music made the mood better. He has everything hand bags Rolex gold rings anything you need he will help and give you a good deal!!! He’s the best to work with he will go above and beyond for you. His communication skills was excellent. 10/10 customer service thank you hector!

Sarahia Was Great I had a fantastic experience and couldn’t be happier with the service I received. From start to finish, everything was handled professionally and with great attention to detail. They were friendly, responsive, and truly went above and beyond to make sure I was satisfied. The quality exceeded my expectations, and it’s clear they take pride in what they do. I would absolutely recommend them to anyone looking for reliable, top-notch service. I’ll definitely be coming back again!

Brianny was absolutely a professional from the moment she answered the phone till I came to the store. She took the time to do the research on the item that I brought in to pawn, and she was so diligent and efficient with her findings. I wish more people would take the time and effort to provide such excellent service. This is the reason why I gave five stars to her she seems to love what she does. She doesn’t seem to be there just for a paycheck thank you.