BMW of Manhattan

Christian my service provider is very pleasant and always courteous, whenever I have any questions about my vehicle he always takes the time to answer my questions. Only issue I had was they had my car for 7 plus days and they couldn't figure out where the leak was from until I had to tell them it could be the sunroof and 20 mins later I get a text from the techs saying it was indeed the sunroof, then later I had an issue with my tailgate not operating and they tell me it's going to take a bunch of tests to figure out what is wrong and I do my research and tell them well the HKL module gets compromised when there is a sunroof leak on the rear side and voila indeed the HKL module was fried up, I was wondering why I as a customer would have to do all the research when they should be seeing these issues on a regular basis and should be able to figure it out without having to inspect the car for 7 days plus 3 additional days for second appointment.

The service is very Professional, smart and efficient. Sultan Hanjra - Service Manager, create a very good communication, decisions could be done vary fast and you can check everything all time. At the end the job was very well done!

This dealership (Boyd in partocular) was fantastic to work with throughout my car search. He was incredibly patient, never pushy, and took the time to answer all my questions thoroughly. His communication was always prompt and clear, which made the entire process smooth and stress-free. Best of all, when I got really busy, the push was gentle and as reminder but never truly "salesy" which made things easier. I really appreciated how responsive and helpful he was from start to finish—highly recommend working with him if you’re in the market for a new car.

I leased my BMW from Tom Twomey 3 years ago it was really a pleasure to work with him . He is well informed , patient and pays attention to the client's needs . He walked me through the leasing process seamlessly explaining all I needed to know to be able to make an informed decision. I walked away very happy with every aspect of the process. At the end of my lease I went back to him , this time to purchase a car from him. Tom is a great salesperson that turns customers into loyal clients.

I have to Congratulate BMW Manhattan for its consistency - this is the most consistently bad service that i have received over 15 years I mean where do you even start - i was leasing here - but moved my business to Tom Tirrell at BMW Flemington ( NJ ) as a friend had used him and raved about him (they were not wrong ) lack of any form of service when I came into the showroom in Manhattan BMW is what pushed me to Flemington BMW. Then I had the sheer joy ( cue immense sarcasm ) to have my 5 separate leases serviced at this location lets start with reception So not interested in you or what you want or in any way trying to help you they send out automated messages letting you know that your vehicle is ready for a service i called back 6 times and spoke to the powers of personality on reception - to get - you guessed it no response Car needed an oil change a tire change and a vehicle emissions inspection - i also needed the GPS looked at as it is all of sudden giving me addresses for my city that are not in my city or even in my state. I was allocated Ali / Fahim sent a phone number (which was never ever answered )car went in on a Monday to come out on Monday That was extended to Tuesday then Wednesday, Wednesday i am told that they need another day - seriously - one tire one oil change and download an update- its costing me 300 a day to do Uber just for work and meetings So I decided to forgo the GPS update - I will continue using my phone in my expensive BMW. I pick up the car in the new pick up area from a girl at a desk whose language is monosyllables the guy that hands me my car says nothing at all - covered in tattoos which was cool but with no personality - I man this is the BMW service department its a high level product with a Walmart workers attitude - in fact i have had far better experiences in Walmart than with any one person in BMW Manhattan Personally i say if you don't like your job - leave if you don't like customers - you're in the wrong job BMW corporate - what gives - is this a franchise ? cant touch the owner ? this team is doing irreparable damage to your brand might want to send in some secret shopper - or a crew of people evaluating what is being done to your brand - read the reviews .... Its one thing to have customer feedback - its another thing to listen to it So no matter what i will never return to BMW Manhattan and friends who want to buy I already recommend elsewhere . I will miss one thing at BMW Manhattan - the coffee machine - that little machine had more personality than anyone else i dealt with - and it delivered what it promised unlike anyone else that i have encountered in my 15 years at your location my name is Grahame Hubbard - if you want to talk feel free to reach out - although based on past experience it will be a long long long wait

Had a great experience with BMW Manhattan specially with the help of Kenny Garcia! Everything was managed very smoothly and I was kept on the loop with everything! My car was brought to me which made everything so much easier! Definitely happy that I chose BMW for my first new car! THANK YOU!

Scheduled appointment and was not recognized at check in. Left my X1 for 4 days and they couldn’t get to it. Not the first time BMW has let me down. Bought an X3 previously and it accelerated twice while braking and leading to a small crash. BMW took no responsibility with thousands recalled.

I’m extremely disappointed and frustrated with my experience at BMW of Manhattan. I scheduled an airbag recall for my 2002 BMW weeks in advance because my car couldn’t pass inspection due to a defective part. BMW installed an issue beyond my control. I rely on this car not just for myself, but also to drive my handicapped mother to and from work, so this appointment was extremely important to us. My appointment was for November 10 at 8:30 AM, and I left home at 7:00 AM to arrive early. At 8:17 AM, while I was already driving into the lot, I received a text saying I needed full coverage insurance to qualify for a loaner car. That was the first and only notice I ever received, nothing in the calls, emails, or confirmation messages ever mentioned this requirement. When I arrived, I was told I didn’t qualify for the loaner. I explained that I had reserved one, but was then told I couldn’t take it without full coverage insurance that had to be active for 72 hours. When I asked to speak to a manager, I was told there was nothing they could do. I left feeling ignored, dismissed, and completely let down, with no empathy, no accountability, and no effort to help. I wasted my morning, gas, and time trying to fix a problem that was caused by BMW’s own recall. Now, I have to reschedule everything and still can’t get my car inspected, which means I risk getting a ticket. To make things worse, I emailed Jia Ho, the Fixed Operations Director, explaining everything in detail, but received no response at all. That lack of acknowledgment made an already frustrating experience even worse. I understand this may have been an issue with a specific dealership, but at the end of the day, **BMW of Manhattan represents the BMW brand, and what they represented in this situation was awful. As a leader myself, I know that mistakes happen, but how you respond to those mistakes defines your values. I expected BMW to live up to the name, to show integrity and care for their customers, but instead I was left disappointed and disrespected. After this experience, I’ll seriously think twice before ever purchasing another BMW.