All American Chevrolet Cadillac

I had the Best Experience here @ All American Chevrolet..Lisa Anderson @ Red Carpet Experience in Muncie Indiana .She's the Lady to go see or call ..Lisa is warm and Loving and will put in the work to get you the Vehicle you desire and want...I am loving my 2020 Chevrolet Trax LT AW... Thank You Lisa

Absolutely a 5-star experience from start to finish. Scheduling was quick and easy, and check-in for my maintenance appointment was smooth with zero hassle. Every single person I interacted with was genuinely kind, friendly, and welcoming—it really stood out. I was told my service would take about 60–90 minutes, and they had my car ready before the 90-minute mark, which I really appreciated. Checkout was just as easy, and the staff member helping me was just as pleasant and helpful. The waiting area was clean, comfortable, and well set up with multiple TVs, free Wi-Fi, and complimentary bottled water. They also had snack and soda machines with very reasonable prices, which was a nice bonus. Overall, everything about this visit was easy and positive. Great service, great people—I’ll definitely be back.

What a great experience. Thabit was sooo patient with me! Hector Canas, the sales Manager was so kind and talked to me like an old friend. Both of them made me feel comfortable about the choice I had to make. I finally made the hard decision to trade in my 2014 Chevy Silverado LTZ. She was getting up there in years and mileage, and I needed better gas mileage for trips. I finally decided to rip the bandaid off, looked up this dealership, and scheduled an appointment. I came ended up spending more than I wanted, but Thabit and Hector worked hard for me to get it as low as possible and gave me a very fair price for my baby (the truck). I ended taking up 4 HOURS of Thabits time! Im grateful he didnt give up and was very accommodating to whatever I needed done to feel comfortable making the trade in today. He even went as far as having the service department lift the one I bought up in the air so I could get a full look through of what I was buying. Literally top and bottom. I got to see everything about this Equinox I could physically see to make my decision. A+ effort to Thabit Gault and to the sales manager Hector Canas. Im so grateful for the time you put in for me today Thabit and im grateful for the trade in I got❤️ **forgot to get the picture at the dealership with it!

Looks like a nice dealership. Clean and will kept. However, like many dealerships, they only have a 50kwh charger. It works, but very slowly and the price is outrageous at 64 cents a kw. I didn't understand dealerships that put in chargers that are too small for the types of vehicles they sell and be able to receive a charge in a reasonable time. I'm seeing this across all brands and it's driving me to bypass dealerships to find third party charging stations.

Had my oil changed and tires rotated. I have oil down the front of engine and a couple spot on the plastic cover on the engine. Not sure if the tech nose what a rag or a little engine cleaner is. This is the first oil change for this car , so it is never had any oil on top of the engine. No pride. Just hurry up and get it done. And they want to pass a law to keep people from working on their own cars , that's crazy. Sam Pierce is the same way. They have no pride there either.

We worked with Josh Banister and it was the best experience we’ve had. He wasn’t selling us a car, he was helping us improve our lifestyle. He took the time to get to know what our needs and wants were and then provided us great options to choose from. I would highly recommend going and seeing Josh if you’re in the market for a new vehicle.

We really appreciated how friendly, knowledgeable & honest Tyler Keppler was from the beginning! He wasn’t pushy & just provided the information that we wanted. He was quick to respond to every issue that came up & got things done. We will definitely look him up if we decide to buy again in the future!

I debated making this post for a few months now because there was some good experience but I still can’t get over the awful customer service I received. I was on the search for a new vehicle found one and fell in love. Shortly after I found a car I wanted my grandmother fell ill in the hospital. She is my co-signer. I was being spammed with messages all night and day asking when I was going to come back in to get everything signed and purchase the vehicle. I kept expressing that I can not do anything until my grandma is well and out of the hospital and I did not want to bother her with it. As to which they replied with we can do everything remote and over the phone. Then I explained my grandmother is not very tech savvy and would struggle greatly with that, and I simply thought it would be rude to bother her in the hospital with this kind of stuff. They pushed and pushed so I finally asked if she was able to send me a photo of her ID over text. She had to ask her nurse for help and everything and I felt absolutely horrible, and refused to do that to her again. They expressed that’s all they would need and I wouldn’t have to ask again. She ended up staying in the hospital longer than planned and still had papers that needed signed as she was the co signer. I expressed to them she was going to be in the hospital longer and they pushed and pushed more stating that someone else was coming to look at the car and if the papers were not signed there was not holding the car. They tried to get me to go to the hospital she was at to get her to sign the papers and have the hospital notary be present. Mind you my grandma was in the for heart issues not just some small illness. I said absolutely not I am not doing that you are going to have to wait until she is out of the hospital to proceed with this process. A few days later she finally got out of the hospital. As to which she expressed she was exhausted and needed to rest, and was not ready to make the hour and 1/2 drive to Muncie to sign all these papers. Completely understandable so I let my salesman know that. They then started insisting that they DRIVE all the way to my grandmas again an hour and 1/2 from Muncie for her to sign these papers. ABSOLUTELY NOT. I understand wanting to make a sale as that is your job, but I just felt this was so extremely disrespectful. Extremely pushy and absolutely no understanding of what my grandma had just gone through. As if their sale was more important than the health of my grandmother. Not to mention my salesman mislead me so bad with the process of my grandma living in a different state and her being the co signer. He had it so backwards to me that the initial papers signed my grandma was the owner of the car and I was just the co signer. I wasn’t able to register my vehicle or anything in Indiana since my grandma was the sole owner and a resident of Ohio. Luckily we got that all sorted out and switched around and it ended up being okay but caused a huge headache. Overall will not be coming back to this dealership in the future. Extremely pushy and not a good experience for me. Oh just the icing on the cake as soon as I drove off the lot 2 tire sensors came on and they were flat and had drill bits in them, and had to get 2 new tires😂 shoulda just walked away while I was ahead.