Goodwill Southern California Outlet Store

Very fun as always - with any bins store I visit (CO, MN, WA so far). Pros about this one were the parking and having food options close by. Cons were the people that steal stuff out of your cart. That was a bummer. Priced at $3.19/lb but there is so much to find and it's very plentiful ... Not even close to as picked over as the CO locations. Even with e-commerce in the same building... I was pleasantly surprised by this and found quite a bit of quality in a short period.

I enjoy shopping at this location, but the temperature inside the store was extremely hot. Several customers appeared uncomfortable and were sweating. It made it difficult to shop and raised concerns about heat-related illness. I hope the air conditioning can be repaired or adjusted.

4 oz sterling silver 925 just for $3.99 Real price like scrap near $230. Vintage Maciel Mexico Solid Sterling Silver 925 Barrel Wheel Ashtray 121 grams or 4 oz

The experience I had shopping was not a problem or prices. The security guard harassed me and called me slurs while cussing me out because I had asked for directions for the bins, to which he spoke to me aggressively and i decided to turn around and ask the nice girl that had come and saw the commotion so i asked her. He then kept yelling and shouting. I went to shop. Did not think too much of it. Once I came out, I had my AirPods on and Iwas trying to leave , when he came out started shouting things and threatening to put his hands on me , I couldn’t listen what he was saying but I pulled my phone to record him and he then turned around and stopped. I called the cops and let them know that he attempted to harass me , and I am a minor. Please don’t hire men for security that will go out of their way to discriminate and harras minors.

There is no law and order at these bins. The people who shop here know the rules and yet no one working there enforces them. Because of that, they act like animals. If you have had a bad experience here, try another outlet. This one is the worst I’ve experience and I travel to goodwill outlets from Oregon to Nevada. I’ll stick to other bins where people are required to be considerate. This store could definitely do better.

Definitely did not have the patience or grace for being pushed and having stuff flung at me from other customers. Did find some great items despite that. The retail store next door is a much more calm experience.

People are wild, have no respect, and have no patience. They are pulling product that just arrived on the floor like their lives depend on it. I understand, they are resellers, but can resellers have some dignity or self-respect? Is it too much to ask? The store was fine, though.

The logistics of this location need major improvement. I don't want to come down too harsh since this is a not-for-profit. But even such organizations need to have some sort of standard. A simple eBay pickup order turned into a misadventure. Instead of being able to swing by during open store hours to pick up an order, you are required to make an appointment. Per the pickup instructions, the pickup must be no earlier than two days after the payment date, within 10 days of the payment date, with no same-day pickup offered. That seems like a lot of restrictions, but okay. Got there about 20 minutes before my 10-minute time slot, which was the last available appointment of the day. The pickup area is on the far right side of the building. Door was locked with a doorbell outside. Rang the bell periodically with no luck. I see a sign on the inside for a number to call for online orders. Called multiple times but no one picked up. Finally gave up and walked over to the main retail store on the far left wing of the building to ask if someone could help with a pickup order. Staff told me pickups are on the other end, to which I responded that no one is answering the bell or picking up the phone, and I've been waiting there for a while. He said someone should be behind the walls and should hear the doorbell, so keep ringing and even try knocking on the door. Thought maybe I'm just too early, though my appointment time was only 10 minutes away at this point. So I continue to ring the bell intermittently, knock on the door, and call the number to no avail. The same staff member from earlier, looking like he's on break or off for the day, walks over and I tell him, still, no one is answering. He's not sure why and recommends to ask the security staff in the enclosed fence area to call someone to come to the front. I wait until a few minutes after my appointment time in case someone actually returns from break/lunch. No luck, so I go talk to security. One security guy tells me they're probably in a conference call but said he'll check for me. I thank him and walk back to the front door. After some time, the security guy emerges from the back, opens the door and tells me the staff handling pickups is gone for the day. Huh? I ask why I was allowed to select this appointment time. I politely tell him I've been waiting more than half an hour--can't someone simply grab my order? He sympathizes and gestures that he'll be right back. Finally, someone who appears to be in a managerial position comes to the front. He acknowledges my wait time, asks for my name, finds my order, requests the order code, and hands me my item. If someone in charge of online orders--or any other task for that matter--leaves early, there needs to be a protocol to hand off the role to another person--not just have the staff member gone for the day, and even though there are more customer appointments on the schedule, oh well, whatever happens happens. The solution can't be to let the customer walk around the premises and track someone down who can finally help. I purchased a piece of clothing at a great price, and I don't expect Goodwill to roll out the red carpet here. Just a basic process for me to retrieve my online order and be on my way. Shout out to the security guard who went out of his way to assist with a task that was nowhere in the scope of his responsibilities. Aside from him, please, please do better.