Koeppel Hyundai

Picked up a brand new car with Ali Elhage and had a wonderful experience! I was ready to negotiate and be steadfast, but he was absurdly accommodating and worked with me on all my asks. I would shop with him again 10/10 experience.

I had a VERY uncomfortable and disappointing service experience here with my 2017 Hyundai Tucson. While I was waiting at the dealership, I was first told over the phone that the recommended work would be over $3,000. I asked for an itemized list, but the list I received was very vague and did not clearly break down labor, parts, or exactly how each service would be performed. It included items such as coolant flush, throttle body service, fuel injector cleaning, transmission fluid, brake fluid, cabin filter, rear pads/rotors, and differential fluid. Because I am not an expert in car maintenance, I tried to remove several items that seemed unnecessary and approved only what I understood from that list. However, when the work was finished and I went to pay, I noticed an additional “Fuel Service” package for $245.76 on the final invoice. This package included a Seasonal Service Kit, Engine Service Kit, and Synthetic R134 Boost with Stop Leak. This was not on the original list I received, and I did not knowingly approve it. When I asked about it, the service advisor, DANIEL SUKHRA, first tried to explain that it was part of one of the original items. After I questioned it further, he said it had been added by mistake. Then he made a confusing argument that because another originally quoted item ended up being charged for less than the original quote, I might still owe the difference. That made me even more concerned because the original estimate and the final invoice did not match clearly. I asked to speak with a manager. The manager was nice, kind, and respectful. He reviewed the invoice, acknowledged that I had not been properly notified about that added package, apologized, and refunded the $245.76 plus tax. He also gave me an additional $100 refund for my time and the inconvenience. I appreciated the way he handled that part. However, I still left feeling that the overall service process was not transparent. The initial itemized list was vague, the final invoice included an additional service package that I had not clearly approved, and the explanation from the service advisor changed after I questioned it. Even though the manager was professional and helpful, this experience made me lose trust in the way the service recommendations and approvals were handled. I would strongly advise future customers to ask for a written estimate with a clear labor and parts breakdown, decline any add-on service kits unless fully explained, and carefully compare the original estimate with the final invoice before paying.

Purchased Palisades at this site. Mahfu A. Chowdhury was very helpful. He made sure every function and options are guided and set up. I feel so ready to drive Hyundai. I never thought I would drive confident with a new car, knowing that I can rely on him. They sell other brands as well. I traveled to several locations like Long Island and New Jersey.. but this very spot in Queens was a good choice to purchase a car. Make sure to check on this location. I recommend only when I can put my words.. so go for it and look for him. He introduces himself as Ahmed.

Very poor customer service. I made an appointment through their app/website just to find out the day of that the service department was closed. Why would the app allow me to make an appointment if the service department was going to be closed. Then, I made an appointment for another day just for an oil change. They said it will take me 2 hrs to wait there because it’s Saturday and there is not a lot of people there. Lady called me to say that my car needs new breaks and resurface the rotors, change the air cabin filter and it will cost 2200 dollars. What kind of pricing is that? Then since I didn’t go for it, she had me waiting for another hour just to find out my car was ready for a long time but didn’t want to release the car yet. When I asked to speak to supervisor , she said ti her supervisor he is not doing anything in his car so he has to wait. Unbelievable!!!! As I have said before, dealers can make a good impression in the sales department but in the service department they don’t care much. Hopefully the owner reads this and investigates these cases. I wouldn’t buy a car again in this place because of their service department.

Sometimes you just ask yourself, "Did this really happen?" As an undecided customer shopping around for a new car, I wanted to explore all my options, so I stopped by Hyundai. From the moment we walked in, Ahmed welcomed us and took the time to explain everything we needed to know about the Tucson. He was honest, knowledgeable, and transparent throughout the entire process. I actually left to continue my research and compare other options, but I came back specifically because of the straightforward and trustworthy experience he provided. There were no hidden fees, no pressure, and no surprises—just honest information and excellent customer service. Thank you, Ahmed and Koeppel Hyundai, for making this such a positive experience. You have earned a lifetime customer! ⭐⭐⭐⭐⭐

Ali is the best. He helped me out buying my Tucson, explaining each detail and making sure I was comfortable and confident. I recommend him as a salesperson.

Ali was a phenomenal salesman from start to finish. I told him exactly what I was looking for in my first car, and he truly understood the assignment. He took the time to listen to my needs and wants, and helped me find the perfect vehicle. His knowledge, professionalism, and patience made me feel comfortable and confident throughout the entire purchasing process. He was always quick to respond, kept me updated every step of the way, and delivered on everything he promised. If I had to go through this process again, I would choose Ali every time. I’m incredibly grateful that my aunt referred me to him. If you’re looking for someone who genuinely cares about his customers and goes above and beyond, Ali is the person to see! 🚗✨