Petland Janesville

I spent over two hours at this business and was quoted a specific price for a puppy. The next morning, my fiancé and I returned, completed the microchip paperwork, and were ready to pay. At that point, the salesperson informed us that she had "mixed up" the puppies and that the one we had spent time bonding with was actually priced $1,000 higher than the amount we had been quoted. This felt like a classic bait-and-switch. The pricing error was entirely on their end, yet there was no effort to honor the quoted price or offer a reasonable resolution. I asked to speak with the owner, but they refused to take my call. We wasted hours of our time, fuel, and emotional energy, only to leave empty-handed because of the business's mistake. The puppies were only two weeks apart in age, making the drastic price difference even more frustrating. This was one of the worst customer service experiences I've ever had. I cannot recommend doing business here, and I intend to share my experience with the appropriate consumer advocacy channels. Truly sickening business practices. Update- We bought the dog. We took our new puppy to the veterinarian just two days after bringing her home, where she was diagnosed with both Giardia and Coccidia. When I called the store to speak with a manager, the staff insisted I explain why I was calling and even told me they typically hang up if customers won't provide a reason. I found that extremely unprofessional. The general manager told me Giardia is "common" in puppies and instructed me to submit the bill, but said they would only reimburse medication for one of the parasites. He also stated that the puppies are dewormed every Wednesday, implying the issue couldn't have originated with the store. However, our puppy was not diagnosed with worms…she was diagnosed with two intestinal parasites and had been showing symptoms since the day we brought her home. He further suggested the parasites were likely due to me not watching the puppy closely, which was both inaccurate and dismissive. Her condition worsened, requiring two medications for severe diarrhea and an emergency vet visit, where she was also diagnosed with a UTI and prescribed antibiotics. Another 300$+ We absolutely love our puppy and are grateful to have her, but we are deeply disappointed by the lack of accountability and compassion shown by management. Selling a puppy that was clearly ill is concerning enough, but the dismissive response afterward made the experience even worse.

We had a great experience. I took my kids to pick out a puppy, and I thought it was so neat how they had so many different breeds to pick from and the staff were SO sweet to my kids while they were choosing who to take out and play with. We ended up choosing a golden retriever and now about a year later, we are SO happy with our choice. He is a beautiful and healthy boy with a great temperament.

I had an amazing experience with Petland Janesville! As a first-time dog owner, I honestly didn’t know much about the process of buying a puppy, but the entire team made it incredibly easy and stress-free. From the moment I called the store asking questions to bringing my dog home yesterday, every salesperson I spoke with was patient, friendly, and knowledgeable. A special shoutout to Pricila, one of the sales leads, who went above and beyond. She walked me through absolutely everything I needed — food, accessories, care tips — and made sure I felt fully prepared. She even offered to trim my puppy’s nails one more time before I took him home, which I really appreciated. I found Petland Janesville through a simple Google search for “schnoodles for sale in Madison, WI,” and I couldn’t be happier with my choice. The facility itself was very clean, and it was clear that the dogs are well cared for. My puppy came up to date on all vaccinations, and they even sent me home with a generous bundle of items, including food, accessories, and a cute basket for his toys. It’s obvious they truly care about both the pets and their customers. I highly recommend Petland Janesville to anyone looking for a new furry family member!

If I could give Sam at Petland in Janesville 10 stars, I would! She is an absolute gem, and thanks to her, my daughter and I found the newest (and fluffiest!) member of our family – our golden retriever puppy, Leonidas, or Leo for short. From the moment we walked into Petland, Sam welcomed us with such warmth and genuine enthusiasm, like she was just as excited as we were about our puppy journey. She took the time to understand what we were looking for in a companion, asked thoughtful questions about our lifestyle and family dynamics, and provided insights on what to expect from a golden retriever. It was clear she wasn’t just interested in “selling” us a dog – she was invested in making sure we found the perfect match for our family. When we met Leo, it was love at first sight, and Sam made the entire adoption process feel seamless and special. She shared tips on puppy care, nutrition, and training, ensuring we felt prepared and confident to bring our little Leo home. She even followed up to check how he was adjusting, which truly touched our hearts. If you’re looking for a knowledgeable, compassionate guide in your pet journey, Sam at Petland is the person to see. Thanks to her, we have a beautiful, bouncing ball of joy in our lives, and we couldn’t be happier!

Lol my hometown is not too far away, I have not lived in WI in over 20 years and every time I come home I take a drive here because I have been wanting a puppy for years. I always come in and bring my mom with me. This time I feel closer to getting one considering I've temporarily moved back. I'd always just look and admire but this time I asked to hold one because they had a Irish doodle that I only see online and have tons of pictures of so I had to hold it. A little pricey for me but they do have financing available and you could walk out not paying anything if approved. Highly suggested. Very clean establishment

My only complaint is that I thought my dog would be at least 100lbs and she's only 75lbs so their breeder must've given them the runt of the litter. She is still awesome, though. Staff I dealt with were very nice, knowledgeable, and easy to deal with. The overall experience, price, wait time, quality of service and products were all above average I'd say. I'd recommend this store to anyone for sure.

Made multiple phone calls... drove an hour to visit... only to be told, EACH TIME, none of the clerks are able to make decisions regarding sales. Was told repeatedly "Only the owner can make that decision." EACH time I've asked them to forward my info to owner. I have followed up repeatedly....only to find the clerks have NEVER given the owner my contact info. "We don't do that." is what I was told...repeatedly. This is just to purchase a dog. I'd hate to purchase and have a problem with this type of dishonest customer service. I see the owner replies to these reviews.... Your clerks need training.

We had such a great experience at Petland! They helped us find our loving Husky, and we couldn’t be happier. The staff was kind, patient, and really took the time to answer all of our questions. Abel was especially amazing — he went above and beyond to help me get the microchip ID number I needed and made the whole process so easy and stress-free. You can tell he truly cares about the animals and the families they go home with. We’re so grateful for the support and would absolutely recommend Petland to anyone looking to add a furry family member! 🐾💙