Petland Iowa City

Wow. Life changing. We visited the Iowa City Petland in December 2025. The employees were all friendly and helpful. We met two managers over two separate visits, and they were both friendly and patiently answered all of our questions. The puppies are cute. We spent time with three different puppies. What was really the most impactful part of our visit is how well adjusted each of the puppies were in their personalities and behavior. Very unexpected. Their cheerfulness and friendly demanor is probably due to the nice employees having positive interactions, as well as the wide variety of customers coming to visit them: old, young, rural, urban, etc. The store had a steady flow of customers who appeared to be seasoned pet owners as well as famlies with children. The puppies' regular exposure to a variety of people seemed to give them a broader and deeper socialization. In a moment, if you look around the store, you can see the environment of positivity created by the employees, customers, and skilled managers. We ended up taking a puppy home after our first visit. On our second visit to the store, the puppy came with us, was happy to be there, and took time to greet his old puppy friends who were happy to see him. It's a type of business I'd like to be supportive of. Much appreciation for the store owners, managers, and staff.

I came in to get supplies for my hamster and the staff was very welcoming. I had my child with me and the staff kept her very occupied well I was trying to find the things I needed. They let her pet/meet multiple of their puppies and animals like the ferret and other hamsters. Definitely a place I would recommend if you want a good experience not only for you but your children as well!

Wonderful experience getting our puppy. I had done a lot of research prior on the breed and she had tips on holding her and everything. You could tell the workers loved her as much as we did. We did recently visit the store so they could see her. We had traveled 2 hours to get her to begin with but all worth it. She loved seeing some of the workers!

I bought a puppy from Petland 2 1/2 years ago. I spent over $3,000 on the dog and countless more on food and supplies from this store. We love him and he's been a great dog. In fact we're planning to buy a second. The store had a program where you get your 10th bag of pet food free. It took me a long time to get up to 10 bags since my dog is only 13 lbs and we buy 14 lb bags of food as it's what fits best in our plastic bin. I went in to get my free bag and was told their computer system was upgraded the week before and they lost all customer information and no longer offer this. The cashier was nice and told me to come back and check with the manager next time about getting my free bag. The next time they were out of the size I normally buy so I purchased a small bag to get us by until it came in. Last night I went in to get dog food and asked about getting my free bag. The manager informed me that they had put up signs in the store before the change and apparently it was my responsibility to come in the store and check for said signs. You have to be kidding me! Terrible customer service! I'll take my business elsewhere.

I want to start by saying I truly love my puppy and have already built a strong bond with him. That part makes this even more disappointing. Unfortunately, after bringing him home, I found out he has roundworms something I was never informed of. I was specifically told he needed to see a vet before I could pick him up, which gave me confidence he was healthy. I paid a significant amount m, and now I’m facing additional unexpected vet bills to treat a condition that should have been disclosed upfront. I also made it clear that I have another dog at home, so this situation could have easily impacted more than just one pet. To make matters worse, my vet mentioned that they’ve seen similar cases from this same place, which is very concerning. Another red flag was not being allowed to read the terms of agreement myself they were only read to me. Looking back, that doesn’t sit right. I understand that puppies can come with health risks, including parasites like roundworms, but transparency is everything especially at this price point. I feel let down by the lack of honesty and communication. Again, I love my pup and wish the best for the other dogs there, but I would strongly encourage anyone considering purchasing from here to ask detailed questions, request full documentation, and be fully aware of potential risks before committing.

Went in last week and bought a mini bulldog and she is the most precious thing! She fits right in with our family! We couldn't be happier! We had a great experience! Took her to the vet and she is healthy! She definitely keeps us on our toes and keeps us entertained! Thank you for a great experience and for a great puppy 🐶 ❤️

I Really love petland, great atmosphere! Friendly and loving. I do however not enjoy not having up front pricing on their puppies. You have to apply for the puppy before being told the prices. And holy smokes $$$$

Very clean store and nice staff that helped us get our Starla girl! This is the second Chow Chow our family has gotten from here and we will back for any future pet adoptions.