Summit Moving and Storage

Summit was actually an accidental find. I was looking for moving quotes for my dad and he sent a request for info by mistake, but Jeff was so nice to him from start to finish. Their price was the lowest quote we got at $3133, and they agreed to pack and move 250 miles in west Texas to Fort Worth same day. My dad is 80 years old and was so nervous about moving. Jeff put him at ease and made him feel so much better, he genuinely seemed to care about my dad. On the day of, the truck that was supposed to arrive from DFW had been unavailable last minute so they sent a truck from Houston. The main mover was Will and he was sooooo nice. He smiled all the time. The second mover (non-Will) left after all the big items were packed, and it turned out there had been a mixup when the Houston truck was assigned after the Dallas truck couldn't come. There were no boxes for packing, and they didn't know about the packing. I called Jeff and a few minutes later Will went and bought a bunch of boxes. It could have been a disaster, but Jeff handled it immediately and Will started packing by himself for hours. A helper eventually arrived to speed it up. Due to the mixup, they were going to arrive super late so for no extra charge they stored the truck overnight. Will showed up the next morning at 9am, he must eat Wheaties because he was full of energy and ready to go, still being so nice the whole time. He looks like a soccer player. After a little while, a helper showed up to help unload, also very nice. I mean, how did they get so many nice people? lol Jeff kept in contact throughout, Will was great, the helpers were great... and most importantly, my dad was happy. That was the most important thing. The flat rate we were promised was what we got, although they did have to buy way more boxes because my dad had not estimated well how many he would need. I was totally fine with that, it was a very negligible amount, maybe $60. I would absolutely call Jeff if I needed to schedule another move, we're so thankful for him.

⭐ 1 Star Extremely disappointing experience — would not recommend. Paid over $8k for packing and moving. 4 times more than what was quoted for a 2 bedroom condo. I hired Summit for what should have been a straightforward packing and moving job from a two bedroom condo to a storage facility less than a mile away. The process was unprofessional from start to finish. The team arrived hours late every single day. They showed up on Day 1 with only one packer and one mover instead of the two packers promised, and they brought no packing materials, no TV boxes, no mattress bags, and no tools — they even used my personal tools. Because of this, packing was not completed on schedule and created a cascading delay. Every single day continued with incorrect staffing, missing supplies, and late arrivals, which forced me to continuously rebook the freight elevator and incur additional time and cost. Multiple pieces of furniture were not wrapped properly and ended up damaged, including a bent 59 inch monitor arm and scuffed furniture. The most concerning issue was misrepresentation of overnight storage. I was told my belongings would remain in a secure gated facility, but a tracking device showed the company truck parked overnight at a private residence. When I raised concerns to management, I was told they could unload my belongings at the dock and leave everything there if I didn’t continue. Overall, the service was nowhere near what was advertised. Poor communication, lack of preparation, unsafe handling of property, and questionable storage practices. I would not use this company again and cannot recommend them to others.

Highly recommend Summit moving. Excellent service and communication from start to finish. Booking was easy and transparent with a reasonable hourly rate. We needed to add a last minute stop and with out hesitation made the adjustment to our move. We would like to thank our personal movers Willy and Noé for their help in our move. They were Very kind and professional. We will definitely call them again the next time we need a big move.

I had a wonderful experience with Summits moving crew ! Will was super nice and made me feel at ease with everything. Charles and the other gentlemen were super helpful as well. I highly reccomend them!! I had a small move and was also worried about pricing but I believe it was super affordable, And they handled everything with care and moved very quickly. I will definitely be using their services again in the future.

After having a bad experience in the past with another company, I spent lots of time interviewing moving companies over the phone. I talked to Wesley from Summit quite a few times, and he was super professional and answered all my questions. I just knew I would have a better experience, but sadly, I did not. Because of the timing of the move, my family was affected by the government shutdown. This gave me a limited budget to work with. I discussed this with the movers, and we made a plan to move the heaviest furniture first and stay within the 3 hours minimum. Near the end of the 3 hours, my furniture and boxes were still on the truck. At that point, I was forced to pay them for 2 extra hours to unload. I mentioned many times my budget and the time frame. I think 3 hours would have been plenty if the 3rd mover would have shown up, but he did not bother to call the movers or the company. If we had 3 movers, we probably could have moved most of it in 3 hours. I had to ask where the 3rd person was. They offered to send another person, but this was an hour and a half after they started. It would have taken them until the end of the 3 hours for someone to arrive at my house. If I had known then that it would have taken 5 hours, I probably would have said yes. I also had to ask for a reduced rate because I did not get what I was promised. One of the guys gave me a waiver to sign so that we didn't have to wrap the furniture with shrink wrap because we were just moving a few houses down. In my haste, I did not realize that I was signing away my right to make a claim for damages. I signed it, but the waiver was also misrepresented to me. In moving, two of my pieces were damaged and the damage had nothing to do with not having shrink wrap. I called several times afterward to speak with Wesley about this, but he was unavailable each time. I will say that the guys did work the entire 5 hours that they were at my home and were very pleasant to be around. Overall, the lack of customer service and concern is disappointing, and I will not be able to recommend them in the future.

3rd time i have used them and I could not be happier I have used them for local moves and city to city moves. I love the flat rate for city to city. And there movers are always the nicest and more energetic people put there. I was lucky to get the same team twice. Cameron, Eldelmo and the third helper were amazing, yet again if they are delivering your stuff your are very lucky.

We had a great experience with Larry, Damien and Frenchy. These gentlemen were very professional, courteous and very respectful. Every item was set up.I couldn't have asked for a better crew. Thank you Mr. Dave our Sales Representative, for walking us through every inch of our contract. I will definitely refer my friends to Summit Moving and storage. Thank you for a job well done!

Our movers were fantastic! They were extremely kind and hard working! We will use Summit again! CJ, Robert and Brandon- thank you so much!