Star Furniture - W. Houston/Katy

Last weekend I was looking for some furniture for my new home. I searched for a Star Furniture nearby and found one on Barker Spring Road. I never knew there was a Star Furniture hidden there. My family and I stopped by, and as soon as we entered the store, Ms. Heba greeted us at the entrance. She asked what we were shopping for, and after we told her, she showed us several beautiful console tables and gave us a tour around the store. It was a very large furniture store with so many nice pieces to choose from. We finally found the perfect console table that fit our home beautifully. Ms. Heba was very patient, friendly, and helpful throughout the whole process. She made our shopping experience easy and enjoyable without making us feel pressured. We are very happy with our purchase and will definitely come back again for future furniture shopping. Thank you, Ms. Heba, for the excellent customer service!

Thanks to Ms. Heba, Sales Consultant and to gentleman's help at warehouse for great loading at Star Furniture in West Houston TX. Heba met me with exceptional patience and guidance in selecting the perfect Peacock wall painting. I been looking for couple years now to find WALL Art with jewel colors and specifically Peacock to complement my formal dining and express my style and love for birds, here Peacock Painting. Now my formal dining room, with its soaring 15-foot barrel ceilings, is a showpiece of luxury. The 4’ x 6’ artwork glows with jewel tones of emerald, teal, and royal blue, accented with touches of gold and silver, creating a sense of natural wonder. Paired with indigo blue velvet chairs, the room exudes the timeless elegance of a grand estate. Thank you again Ms. HEBA🤩at Star Furniture

We were pleasantly surprised how helpful and accommodating our sales person Linda was to work with. She was extremely knowledgeable about their inventory and was a pleasure to work with. Star had a great sale and helped us to maximize savings in getting what we really wanted. I am thrilled with our purchases! Overall we had a great experience.

My Star account history had been current through December with autopay arrangements across my Star accounts. I was first made aware of any issue in February. Within days of that notice, on February 20, I made a $1,000 payment that brought the account current. A delinquency caused exclusively by a creditor’s incorrect address and failure to send statements is not accurate or reliable payment history under FCRA standards of maximum possible accuracy. Reporting such a late payment is materially misleading. I’ll be paying this off — and I will not be purchasing from them again. EVER!.

Buy Elsewhere Worst decision ever. I have bought from rooms to go and exclusive furniture, by far the best experience was with exclusive furniture. Ive had problems with SF since I bought my couches, to now, when I need my couches cleaned... Sent PICTURES like they asked and called them 2 weeks later and they said my service was denied because the pictures were not clear. Then they called me to set up a swrvice appointment, at their leisure, not at my convenience, i mean, i just got work, right. Then waited 2 weeks for my appointment, today. I got a text at 0820 telling me someone would reach out because the person cannot make it. I later get a text saying tomorrow, at their leisure once again!!! Have nothing good to say about my Star Furniture expérience. Also this is how you have yo send the pictures! I contacted the number that was sent to me. NO ONE EVER CONTACTED ME

I went to Star Furniture in Cypress looking for a sideboard that I had seen on-line. I spoke with Sales Manager Amanda Lewis, but after checking, she did not have one in the store that I could see. So she called other stores and found the sideboard at the Katy location. She gave all the information needed to Hasib Zaid, the Manager at Katy. When I arrived at the Katy store I met Hasib who was very prepared, greeted me with my name and took me to the area where the sideboard was. The sideboard was just what I wanted so I purchased it and Hasib helped me with the financing. It was so easy. Amanda and Hasib worked together to make my dream come true. Thank you, I'm so grateful. Vickie Fogle

Update May 20, 2025 We were talked into purchasing a warranty that was supposed to cover ANY AND ALL scratches, punctures, any scenario of danger to our leather couches that could possibly occur. As luck would have it our couches got scratched when reclined against a cabinet behind it. No problem we bought the warranty right? Wrong! Not covered. Denied. Don’t believe their spiel that it covers anything, it doesn’t. Severely disappointed and feel cheated. Will never shop there again! Great experience while looking for specific living room furniture. Munir was helpful, knowledgeable, patient and most of all gave us the space and time to look and make decisions based on our timing. Still have Star furniture from 2006, and it’s help up beautifully, looking first to another quality set of furniture.

Naj our sales consultant is everything you could want when trying to furnish your home. She was incredibly patient and helpful to me and my daughter. She took her time and expertise when showing us our options. I’ve furnished many homes in my life, but never had such a “great” experience.