I bought a 2017 Jeep Grand Cherokee December of 2025 and a 3 months in I started noticing an electric problems with my car. My liftgate stopped opening, service shifter problem with my gears and my AC broke at the worst possible season. I kept going to back to their service department to get it fixed but it keeps breaking that same week. It is way too hot for this. I can’t control the electric problems from happening but it’s not fair that I have to keep paying to not have anything fixed. To tell me to come down but not doing their parts is frustrating.
We purchased a vehicle here Thursday with T. My wife has been searching for a Jeep for a while but a certain make and model. She stumbled upon them and asked if we could try. We drove three hours from Austin and it was the best decision we made. T was great, there was no pressure and everyone is extremely chill and outgoing. The car was clean inside and out and felt almost new.
The office is nice, spacious and personalized.
Being from Austin we did have to put a little more down, but I get it. You have to protect your business and anything that can go wrong. Luckily they were upfront about that from when I called them Wednesday so I had already planned for that.
Overall, it was a good experience and friendly staff. We get bi weekly payments which is better than monthly so its not all at once.
I'll be getting a truck there once my car is paid off. They have two customers for life in us due to just how we were treated and how the process was.
I had an amazing experience getting my Honda Odyssey from Shabana Motors. Mrs. Shawn was friendly, honest, and genuinely helpful from the start. Mohammad was beyond incredible — patient, understanding, and truly worked with me to make sure I got the best car for my family. I never felt rushed or pressured, and most importantly, I felt heard and seen throughout the entire process. I drove off confident, happy, and grateful. If you’re looking for a dealership that treats you like a person and not just a sale, this is the place. Highly recommend!
I just purchased a car from Shabana and was in and out with 1 1/2 hours. My original salesperson Ms. Shawn had to leave, but she put me in the hands of Mr. Mohammad Khan who went above and beyond the call of duty to ensure I had transportation. If you need reliable transportation, go see one of these two people. You won't be disappointed.
I had a wonderful experience with Shabana Motors and would absolutely recommend them to anyone looking for a vehicle.
From the moment we arrived, the process was smooth, welcoming, and stress-free. The team was incredibly helpful and patient, and they made it so easy to help me get my son into a reliable car without any pressure or confusion.
They took the time to walk us through everything clearly and made sure we felt comfortable with our decision. It honestly turned what I expected to be a stressful experience into something simple and even enjoyable.
If you’re looking for a dealership that genuinely cares and makes the car-buying process easy, this is the place. Five stars all the way!
Bought my Mercedes Benz gle 350 from them 8 months ago and two days after purchase the check coolant light started coming on . I kept going back every week or two for them to add coolant and this is what I have been having to do to keep the car cool . I’m currently paying them $800 a month this is a rip off I’ve been asking to exchange or sale the car back to them since I got it and they refuse . They keep sending me to their mechanic and the mechanic said that my motor is blown . I took it to Mercedes and they told me that the coolant and the oils is mixing together running through the cars system. They also told me that the problem would be very expensive seeing that the coolant also has a really bad leak .They recommended that I take the car back to Shabana and either trade out or sell it back but Shabana is refusing to help me . This is very unethical and very misfortunate that I have to drive under unsafe conditions like this with my children. I have been telling Shabana about this since the first week I bought the car they don’t care as long as they get paid .
I want to give a huge shoutout to Sarah Shah at Shabana Motors. She made the whole process of selling my car unbelievably easy. From start to finish, she kept everything organized, communicated clearly, and made sure I didn’t have to stress about anything. The transaction was smooth, and her polite and respectful attitude made the experience even better. She’s the kind of representative every dealership needs.