Mustache Cut Barber shop

We brought our child for a haircut, and unfortunately the result was not acceptable. The front bangs were clearly uneven, which we noticed after washing at home. When we returned the next day to show the issue, the response felt indifferent rather than understanding. Being asked “what do you want?” instead of hearing a simple apology was disappointing. All we expected was a bit of empathy and professional communication. Given the situation, we requested a refund and chose not to have the haircut corrected again. For parents, especially with children, respectful attitude and accountability matter as much as the haircut itself. Sadly, this experience fell short on both. Update in response to the business’s reply… Yes, my son’s haircut was definitely done at your shop. On December 31, 2025, around 12:50 PM, I made the payment at your business using my card. After the haircut, we stopped at a few places and then went home. The stylist applied hair product after the cut, which is why I only noticed the uneven haircut after my son took a shower at home. I returned to your shop around 7:30 PM the same evening, but you were already closed. If you review your security camera footage, you will clearly see us in front of your business at that time. I then returned again on January 2 at approximately 12:30 PM. If you review your camera recordings from that visit, you will not only see me present, but you will also be able to observe the disrespectful and unprofessional behavior that followed when I raised the issue. Additionally, a young staff member—who had no direct involvement in the haircut—displayed inappropriate behavior in front of my children, which was particularly unacceptable. After that experience, we had no choice but to visit another nearby shop, “V’s Barber Shop.” The employee who corrected the haircut, Sara, struggled significantly to fix it and stated that she could not understand what the original stylist was trying to do. The hair had been cut unevenly and inconsistently, both in the front and the back, with no clear technique or structure. I am fully aware of where I went and which business I reviewed. Rather than managing the situation professionally and taking responsibility, implying that the customer may have confused your shop with another business unfortunately demonstrates your overall approach to customer service and accountability. From the beginning, our expectation was very simple: empathy, responsibility, and professional communication.

Omar is awesome. Great atmosphere and attention to detail. Always a great haircut and he uses straight razor for edges and hard part where most places use electric clippers. Just makes the cut look super clean and next level.

First barber I visited when I moved to this area and trust me it was the best decision ever! I went in not knowing what style to get and Omar suggested something that I blindly trusted which turned out beyond expectations . This guy for sure is a seasoned expert in this industry for sure . Great quality, service and vibes all over !

Mustache Cut is a fantastic spot for professional and friendly service. Omar and John do an excellent job. From the moment you walk in, you feel genuinely welcome and comfortable. The decorations are great too!

I’ve been going to Omar at Mustache Cut Salon on Eldridge Parkway in Houston, and I can confidently say he’s one of the best barbers I’ve ever had. Omar’s attention to detail is unmatched—he truly takes his time to understand what you’re looking for and delivers a clean, precise cut every time. Whether it’s a classic style or a more modern look, he knows exactly how to make it work perfectly for you. On top of his skills, Omar is super personable and makes every visit enjoyable. You can tell he genuinely cares about his clients and takes pride in his craft. The salon itself is clean, well-kept, and has a welcoming atmosphere. If you’re looking for a professional barber who consistently delivers top-notch results, I highly recommend Omar at Mustache Cut Salon!

Took my grandson here for a much needed haircut, Omar understood the assignment fully and delivered a sharp haircut. Both me and my grandson were satisfied, which rarely happens after a haircut ! Kudos to Omar and his skills

Omar Is a great professional, very skilled and understand perfectly my needs, 3rd time there and is my official barber shop in Houston.

Great experience, they were efficient but thorough and my hair looks great! The barber shop is a great environment as well.