HerbNJoy - Hanford

The customer service I received is phenomenal, especially from Jose L. He gave us a free be without us even knowing they offer them for your birthday! Started coming with my boyfriend a month ago and it is now our go to dispensary

Alexis was so friendly and patient as I had a lot of questions. She was knowledgeable on the inventory and made great recommendations. I was happy with my overall visit and loved all items I purchased. Thanks again Alexis.

I absolutely love it here!! it’s my go-to! Carmen at check in is truly fantastic! She’s always cheerful and welcoming. The bud tender Jose L is also incredibly helpful and always suggested just the perfect thing!

Absolutely some of the best service and knowledge from this shop. I had Jose L help me today, with so many options out now he really helps narrow down what I am looking for. Definitely will be going back! Thank you guys!

Hi I’m a regular customer. Was treated pretty bad in your curbside pickup today. I called at 9:52am The man who took my order was very blunt and rude, definitely in a bad mood. Said the team would bring my order soon. I was the only car in the parking lot. As I waited cars came and went. I saw one worker go out the back door on break at 10:10 to smoke. I’m pretty sure he was the one who took the call. Once again I was alone in the parking lot so I called at 10:13 and a different guy answered. All I said was “I’m still waiting for my order” nicely!! I’m always nice to the employees and I always tip. He already knew about me and even told me what spot I’m in so I know the team knew I was waiting for them the whole time they took and filled orders for people who drove up. It isnt until about a minute later another curbside order pulled up, the employee popped right out with mine and the other customers order. When he came to me, now a half hour later from when I pulled up I asked what happened because I was parked and called before anybody else was even in the parking lot. YOU LITERALLY SERVED AND ENTIRE RUSH OF PEOPLE before bringing me my order KNOWING I WAS FIRST AND WAITING. The employee just blew me off by saying “we are too busy so we can’t get to curbside pickup” Whatever that means. I want you guys to know I’m going across the street to calvia deli. They have way more stiiizy and NO ATTITUDE. The curbside pickup was THE ONLY REASON I went to herb n joy to begin with.

I always have a great experience coming here but seeing Carmen at the front desks lets me know it’s going to be exactly what I need. I walk into the door with instant conversation and genuine care. I have always felt so taken care of by Carmen and have never, in 3+years, seen them have a bad day, weird experience or off the ball. And when I go and don’t see them up front, everyone is still so nice but my heart breaks a little because that’s become bestie. My budtenders are also always amazing!

I love the prices and the people staff is amazing Carmen Jimenez is always so friendly and nice even in rush time I've noticed she deserves a raise definitely my top bud tender !!!

Chandler was very helpful with answering my questions and directing me to what I needed for my pain. His costumer service was excellent he greeted me with a smile and a very positive attitude. Thank you again for your help and patience with me chandler it was very much appreciated.