I had an exceptionally positive experience at this dealership, from start to finish. The level of customer service was extraordinary: every team member was courteous, professional, and truly attentive. They took the necessary time to answer all my questions thoroughly, making the entire process smooth and stress-free.
Salvador was an excellent salesperson. He provided me with clear and detailed explanations regarding all available options, went above and beyond to secure a competitive rate, and ensured that I felt confident and well-informed throughout the entire decision-making process. The experience was characterized by honesty.
I’ve had nothing but great experiences with Chula Vista Ford. From the day I bought my F250 to bringing it in for service. The oil change service pricing especially for a diesel is very reasonable and I know it is getting Motorcraft oil and filter. They even sent me a little video while it was in the bay overlooking my truck and showing me exactly what they were doing, how everything looked and I really like that professional level of detail. I have recommended and will continue to recommend friends to your dealership for all their Ford needs. Thank you!
John Steven is an excellent auto mechanic. He is very accommodating and keeps me updated throughout the process. He clearly set a timeline for when my car would be fixed and ready for pickup, and it took less than a month to complete the repair. He replaced my car’s engine under warranty, and now my car is running very smoothly and in great condition. They handled my car very well, and he explained clearly what was wrong, what was happening, and how it would be fixed in a way that was easy to understand. He is very friendly, and I felt comfortable and confident knowing my car was in good hands. Highly recommended!
Extremely friendly and knowledgable staff! Was able to complete a lot of the process from my phone while the team communicated with me. They sent me videos, had a reserved parking spot for me, and the entire process was fast and easy. Would highly recommend finding your next Bronco at Chula Vista Ford!
We have two Ford Mavericks we use as shop trucks and Chula Vista Ford does all the service. Service has been fast and friendly every time. Super impressed with the team at Chula Vista Ford. Brian Goodwin
It’s always a pleasure bringing my car to Chula Vista Ford’s service center. Andre is amazing — he made sure my vehicle was completely inspected, kept me updated the whole time, and had everything done quickly. I also ran into Anthony, the Service Manager, who truly takes pride in making sure every customer feels valued and cared for. The entire service team is top-notch!
The sales team is just as outstanding. Chula Vista Ford is lucky to have Terry Toudle and Brent Mikels back — I’ve been doing business with them for over five years and would follow them anywhere! They always put the customer first, and I’ve never experienced any of the high-pressure tactics I’ve seen elsewhere. Everyone in the showroom is friendly, polite, and ready to help. I confidently recommend Chula Vista Ford to all my friends and family — they truly set the bar for customer care!
Smooth transaction! From the first call to the final signed deal, the entire process was perfect! I will definitely be purchasing my new trucks/cars here!
From start to finish, my experience with this dealership was nothing short of exceptional. I buy a lot of vehicles, and I can honestly say this has been one of the most positive car-buying experiences I’ve ever had.
Buying a vehicle can sometimes feel transactional or pressured, but that was the complete opposite here. The entire team was incredibly friendly, personable, and genuinely easy to work with. They took the time to answer every question thoroughly, never made me feel rushed, and were transparent throughout the entire process.
What truly stood out was how accommodating they were. They went above and beyond to make everything smooth — including waiting for me to arrive to pick up my vehicle even though I showed up about 15 minutes after the dealership had already closed. That level of customer care is rare and speaks volumes about how much they value their clients.
I felt respected, heard, and genuinely appreciated from beginning to end. Car buying is often stressful, but they made it enjoyable. It felt less like a sales transaction and more like working with people who truly care about the customer experience.
Professional, honest, responsive, and just overall a pleasure to deal with. I would absolutely recommend them to anyone looking for a vehicle and wouldn’t hesitate to purchase from them again.