Victory Honda Chicago Northside

HillI recently bought a certified pre-owned vehicle from the dealership. My sales consultant was Andrew : he was very helpful throughout this process as it was all so new to me. I asked Andrew to help me make the best decision based on my needs for the car and I'm so grateful gave him the opportunity because Andrew gave me the most reliable car ever. The process was fast and smooth. Gave us the opportunity to test drive the vehicle and work best with my credit and my budget. The drive was a little further to me but it was so much worth it. Andrew was helpful considering this was my first time buying a car and got me the car that i didn't even know I wanted and needed. I've had to car for a few weeks now and I can'say I will most likely be back for another car soon. Thank you Andrew for all your help and finding me the car that's safe and reliable. the car is so beautiful and exceeded my expectations!

Edit: I'm updating my review as Victory's general manager (John) reached out to me to make things right and to fix the steering wheel issue on my vehicle, while also providing a loaner vehicle during the process. Also thanks to Michael Hua for making the process so easy. I'm still going to leave this as 4 out of 5 stars because I believe the whole approach to new customers by dealerships, not just Victory but nationwide, has to radically change, pricing and buying process has to be more transparent, either in person or by phone. --- This review is about this dealership and dealerships in general, I like Honda as a brand and I love my CRV. First: If you didn’t know, dealerships are known for being deceiving, shady, use of bait and switch tactics and many other anti-consumer practices. When I called this dealership all I wanted is to get numbers over the phone. I spent 10 minutes back and forth on the phone with one of the sales managers trying to get numbers and all I got in response over and over is “your presence is important”. It’s 2026 and you can buy pretty much anything online today, but when it comes to cars oh no! You have to be there in PERSON to get numbers and that’s when dealerships take advantage of people who don’t know about cars or numbers. After they refused to give me numbers I started to call others dealers and then after I got some quotes then finally they accepted to talk numbers over the phone, we agreed to a number OVER THE PHONE and I came and signed the papers to buy my beautiful 2026 CRV. Props to Josef for the quick paperwork once the transaction was done. Second: the service after I purchased my CRV was horrendous. I called to get an appointment to check the squeaky noise on the wheel (check yours because last gen CRV has this issue) so I was told Monday (by CARMEN) morning at 9am would work as they’re “very open” that morning. When I came to the dealer they told me I had to wait AT LEAST 4 hours to diagnose the steering wheel noise, and that they can’t offer me a loaner and the best they can do is give me a ride to the train station to go back home! Imagine that. On top of that they told me that whoever picked up to schedule me the service was someone in a call center in Detroit, but obviously CARMEN works at this dealer, so I don’t know why the lies. All in all, be very wary of dealerships and their shady sales practices, they will tack everything they can under the sun to squeeze every dollar out of you, say no to everything. And once the sale is complete you will be no priority anymore. My advice to you if you’re buying a car: 1) call multiple dealerships, 2) shop around with your quotes, dealerships HATE this because is GOOD for the consumer but not for them 3) say NO to all overpriced packages they will throw at you. I love my 2026 CRV but I hate dealerships.

A team that listens and don’t push for the sale but what your needs are in a car and what you’re able to work with in a purchase $$$ and appreciated your time to timely manage the entire process. You walk away happy and not stressed out. Josef was the best sales representative I’ve ever had in purchasing a vehicle. Ask for him! Very pleased with my Honda CRV

John Folinazzo, Patrick and the whole team from Victory Honda created one of the best car buying experiences I have ever witnessed. Having purchase three cars of my own and knowing what the journey looks like at a dealership, I wanted to support my wife with purchasing a new car. We had absolutely a horrible experience at a Mazda dealership. That same day, we came into Victory Honda where John and Patrick helped my wife find the perfect car for her. Not only was the buying process seamless. It didn’t feel like a transaction. John and Patrick were very personable. They made the journey feel like we were valued. They listened to our needs. Thanks to them, we walked out with a newer car when we thought we could only walk away with just a used car. 10/10 customer service. Because of this experience, I plan on buying my next vehicle from them and I plan on referring my friends to Victory Honda.

I have to say compared to many other dealerships I’ve gone to, the salespeople I encountered here were the friendliest I’ve experienced. I was welcomed in the showroom right away, didn’t feel pressured, and was able to take a test drive right away. My first visit, I was taken care of by Melvin. Really great guy, personable, relatable, and made my Dad and I feel very comfortable. Answered many of our questions, but I wasn’t quite ready to buy at that time. When I came back to take another test ride with my wife, Melvin was busy with another customer so we were taken care of by Philip. He was also very personable, honest, patient, and made my wife and I feel very comfortable. If he wasn’t sure about a question I had, he didn’t try to make something up, he asked the appropriate people and got the answers I needed. Though it took a while to make the sale, I never felt pressured, rushed, or uncomfortable. Philip went the extra mile (both figuratively and literally) to make sure I got the CRV I wanted. Even after the sale was completed, I called the dealership with another question and Philip was just as helpful. Overall, I would recommend this dealership and have high hopes that when I eventually go there for any maintenance, that I will get the same level of service as I did when I bought my car.

I had an awesome experience purchasing a new car here thanks to Mannie and Dave! They were attentive, respectful and accommodating. They were also transparent and fair about pricing and they took the time to answer all of my questions. My car buying experience was a seamless process from start to finish with straightforward communication. Even the finance team was fast, efficient and friendly. I highly recommend this place! This is the second car I've bought here in the last ten years.

I've had a very disappointing experience with the Honda brand and Victory Honda Chicago Northside. My 2025 Honda Civic has already broken down three times for the same issue, and the worst part is that it literally shuts off while driving. I've had to have it towed three times, which is extremely concerning and clearly a serious safety issue. This is an intermittent problem, but it has been documented multiple times. What is most frustrating is that I bought a brand-new car with low mileage, and after three documented failures and three tows, my problem still has not been resolved.

I went to Victory to buy a used CR-V Spirt Touring and the people at Victory were amazing. I never felt pressured to buy something I didn’t want to and they answered every question I had along the way. The issues I had were with my bank. I will refer all my friends to this dealer. I was exceptionally pleased with my experience. When you go, ask for Josef. He was great and did everything he could to get me into my new car.