State Street Hand Car Wash

I want to formally report a completely unacceptable experience at this car wash. After receiving an interior cleaning service, I noticed clear damage to my glove compartment, caused by what appears to be impact with a hard object. This damage was not present before the service. I returned promptly to report the issue, but the staff showed little willingness to take responsibility. They only showed me a partial recording from their cameras, lacking full transparency about what actually happened. This raises serious concerns, as it seems they are not willing to provide complete evidence. It is very concerning that a business handling customers’ property fails to take accountability for damages caused during service, and does not act honestly when faced with a legitimate claim. I expect proper accountability for the damage and improvements in both vehicle handling and customer service. Otherwise, I would not recommend this place to anyone.

This is the nearest car wash near me, and honestly I wish it wasn’t, they do a average job on exterior washes and you’ll get a greater wash in a automatic car wash, NEVER PURCHASE INTERIOR CLEANING. Literally didn’t touch nothing and I waited 50 minutes for this wash btw… I’m in a rush so I cannot sit and wait for them to re-clean my car, and they have ZERO accommodation…IM PISSED AND WILL NEVER RETURN… the best part about the car wash is the nice lady at the cash register

Extremely disappointed today with the service I received at this car wash. The lousiest half ass job yet . I paid for silver package, which INCLUDES vacuuming and wiping down the interior and this is what I got.they didn’t vacuum at all the second row or the third, forget about wiping down. The owner/manager was on site and when I showed him he didn’t care at all. He said that I should have removed my car seats if I wanted the middle of the car (captain seat) to be cleaned and to “do that next time,ok?” . Then he called one of the younger guys to wiped down the doors for 3 seconds and I was free to go. I am sure they know that both front and second row seats are able to slide back or forth to make more room (to be able to get in or VACUUM/CLEAN, but they just simply don’t care. What they care about is to get money and rush you out, get as many cars as possible in the row . I kept going back to this car wash for the last 6-7 years, kept giving them a chance not even expecting much at this point ,knowing it would be subpar at best,but today they exceeded all in the worst way possible. And it shows even more because the car wash quite dirty from the weather conditions lately. Based on all negative reviews over the years,I don’t think this review will change anything in terms of them improving but I just had to lay it out how disappointed I am for paying $30+ and being treated like a dumb ass. Shame on the owner! STAY AWAY!

I have been coming here for a good part of the last 15 years. It was one of the best hand car wash places in the loop and with very reasonable prices. But in the last 7, 8 years or so, the quality of the wash has declined, especially when they are busy. The don't clean the soap off properly, they don't dry out the water in the gaps so the way, they only tire shine half the car and forgot the rest. The sad things is, they are still better than the others in the area. Just don't come on a busy day.

They can't wash the outside or inside of the car very well. Don't waste your money on us. They only have cloths for show. It makes more sense to go and wash them in the automatic three dollar machine and then clean the inside yourself. And it would be hygienic because they are not hygienic at all

I Adore This Hand Car Wash. I've Been Going for Years. If You Want it Done Right & Spiffy Clean...Come To State Street Hand Car Wash. My Jeeps...ALWAYS Look Brand NEW off The Car Lot Top to Bottom! 👍🏼

My go to for many years. I get the Platinum Wash. They do a great job, are very professional and have a nice clean waiting area.

Save your money don’t go there. They damage your car and you get a mediocre wash. Multiple times stuff damaged and they don’t even wipe your car dry. Only reason I used to go there was cause they were close to where I live, but never again.