Kass Management Services, Inc.

You will never get clear, direct, and timely responses to any issues. Parking was a selling point advertised in the leasing of this apartment. Signed the lease having been told multiple times parking would be available for an additional $75 a month outside of the lease. After signing we were give trouble when trying to receive a spot, and once we finally got a response there were none available. A month in they responded that some are available for $115 a month. We questioned them about the change in price and they just ghosted us and passed the offer to others we guess. Additionally we still have yet to be given back half months rent for THEM requesting US to push back the move in date to the 15th yet still charged us the full month. We questioned how and when we would be refunded but no answer. Furthermore, our move in date was pushed back so work can be done on the apartment, but once we were finally able to move in many items were broken prior to us moving in: - Broken light fixtures - Doors that won’t close - Door knobs falling off - Paint chipping off the newly painted surfaces - Windows do not lock - Floors were also left a mess with paint, stains, etc. Other residents have reported rats. Yeah be careful with these folks.

I was so lucky to work with Bentley throughout the apartment search process. From the beginning, he made sure we found a place that checked all of our boxes and worked tirelessly to get our questions answered. He was incredibly knowledgeable, responsive, and kind every step of the way. What stood out most was his dedication - he never gave up until he found exactly what we were looking for, and in the end, he did! His guidance made what could have been a stressful process feel smooth and manageable. I highly recommend working with Bentley. He truly goes above and beyond for his clients, and it was a pleasure working with him.

UPDATE: A week after they said someone will come to try and fix the HVAC, nothing was done and no update given. It will be 80+ degrees this weekend and the response from the “property manager” is “I hope they come tomorrow and I hope they can fix it”. EDIT: The statement below is incorrect. The building had been transitioned to cooling a few weeks ago, and the property manager reached out this morning confirming there was an issue that they needed a vendor to come out and review. The vendor is coming out May 14, a week from issue being reported. Also, anyone who lives in Chicago (unlike the call center they use to field calls, since no one at their office actually picks up the phone) you can get temperatures into the 70-80 like the current 14 day forecast shows. Don’t expect to ever get a hold of anyone. Incompetent property management. It is May, and this company still doesn’t have working AC units. No number to call, you call the office an no one answers. The “property manager” responded “I can’t do anything”. Don’t rent here. Find elsewhere to live. I regret extending my lease.

Please stay clear of this management company and any properties they own. After buying out buildings from independent landlords, they have so much as tripled rent with less than 2 months notice. In a current economic collapse it is deplorable how anyone working for this company can sleep comfortably at night. On top of the significant increase, Kass has broke numerous RLTO laws, many of which are in retaliation towards tenants. All of which will be reported to an attorney in the area handling rent ordinance violations Kass just a reminder you need 48 hours or more before scheduling a showing, and only 30 minutes is just a little too close for comfort! Hope that helps!

I am extremely disappointed with Kass Management. They used photos of our apartment unit in advertisements for a different apartment listing. The photos do not accurately represent the unit being advertised, which is misleading to prospective tenants and dishonest business practice. Potential renters deserve to see the actual apartment they are considering, not photos taken from a completely different unit. This creates false expectations and undermines trust in the leasing process. Property management companies should be transparent and accurate in their marketing. Using images from another apartment to attract renters is deceptive and unprofessional. I hope Kass Management addresses this issue and ensures that future listings accurately reflect the units being offered. I would encourage prospective tenants to verify that the apartment they are shown is the same one being advertised before signing any lease agreement.

Set up an appointment in Barrington to view a townhome and no one showed up. I don’t appreciate that and it wasted my time- I scheduled my day accordingly and for no one to show up is total failure. Tried to call a few staff and no answer and finally one answered but didn’t know about my situation- the lady did try. I haven’t gotten one email responded to or my calls returned. Very sloppy and honestly, I deserve better. I hope they do better if they want tenants. I won’t do business with them. Enough is enough.

SEVERE PEST INFESTATION in Ravenswood. We broke our lease because we had multiple cockroaches crawling in our unit and on our persons, daily & weekly. They sent a report from pest control stating our unit had absolutely no signs even though we would be present during service and watch them physically throw away traps with the roaches. There is absolutely no communication between the company because I would have multiple people call me for different things when I spoken to someone else about it. I just received a call yesterday about pest control yet we’ve already returned the keys and the unit has been posted as “available now.” They ignore you, they wishy-washy everything, and they even go as far as to gaslight you. They state “emails is their preferred method of communication” but they want to keep everything verbal to hide their blatant ignorance. Their Senior Property Manager even told us that it’s normal for apartments to have cockroaches. In addition to all of this, they increase your rent every year without updating/upgrading anything and the state of living deteriorates.

What a wonderful experience. Osama was so knowledgeable and friendly. I plan on putting in an application today. Also, he continued to keep me updated the entire day as to conditions of applying and scheduling. All together 5 stars!