STAR CARS LONDON

Bought a car from Star Cars London and within 3 weeks it developed a DPF fault — completely undrivable within a month. Their response was disgusting. Delayed repairs for weeks, zero care about the inconvenience, made us pay to transport the car, and then kept it for over a month with almost no updates unless we chased constantly. Rude, dismissive, and no courtesy car — just shocking service from Malik. When we finally got it back, it was dumped on a random road at a dodgy garage. We had to find it ourselves, only to see it had been returned in a worse condition — curbed wheels, dents, scratches everywhere. They then had the nerve to deny it despite clear proof. They even pressured us into removing a previous review just to return our locking wheel nut — disgusting behaviour. Now the SAME issue has happened again, and they’re trying to send us back to the same mechanic, and said it was our fault for driving the car in a way that caused the issue even though it was motorway driven only. Disgusting company, pathetic service, even worse people. Avoid at all costs!!!

Purchase the car from them I found there was very helpful. I don’t even have a good credit history but they work hard to get approval for me and I’ve been driving the car from last six months now I had a small issue in past and to fix it straight away without charging me anything it was quite quick one I definitely recommend recommend them Love Audi

I bought a car from Star Car London 6 months ago and it is still in very good condition. The dealer was very friendly and helpful. The whole process was smooth and easy. I am very happy with my car and the service. Highly recommended!

I had a fantastic experience at this dealership from start to finish. The staff were friendly, knowledgeable, and never made me feel pressured. They took the time to understand exactly what I was looking for and found the perfect car within my budget. The whole process — from test drive to driving away — was smooth and stress-free. I couldn’t be happier with my purchase and would highly recommend them to anyone looking for their next car!

I purchased a Citroen C3 from Star Cars London in December 2025 for around £4,200. Within less than two weeks, the vehicle suffered a serious engine failure and broke down on the road. Initially the dealership appeared helpful, but communication became extremely poor afterwards. I repeatedly had to chase for updates, no proper diagnostic report was provided, and repairs were carried out without my written authorisation despite me formally rejecting the vehicle within the first 30 days under the Consumer Rights Act 2015. At one stage, I was also told that the engine problem could potentially have been caused by my own driving, despite the car breaking down only days after purchase. During phone conversations, I also felt uncomfortable and intimidated when discussing my request for a refund. For anyone experiencing a similar issue, this was the process I had to follow: 1. I formally rejected the vehicle in writing within 30 days. 2. I contacted the finance company and opened a complaint. 3. The finance company initially sided with the dealership. 4. I escalated the case to the Financial Ombudsman Service (FOS). 5. I provided: * breakdown report * invoices * WhatsApp/email communications * proof that repairs were never authorised 6. An Ombudsman investigator reviewed the evidence and ruled in my favour. As a result: * the finance agreement was cancelled * my deposit was refunded * all monthly payments were refunded * breakdown costs were refunded * compensation was paid * adverse credit information was removed I understand that issues can happen with used cars, but the overall handling of this case caused significant stress and inconvenience. My advice to future buyers: Always keep everything in writing, request diagnostic reports, and know your rights under the Consumer Rights Act 2015.

That 1 star would be less if it could. If you want a garage with amazing customer service clean cars and easy to deal with staff then star cars London is not the right place. When I arrived to view the car it was raining heavy and parked against a wall my test drive I was told where to drive and when to turn back which was mainly queuing in road works. The car was dirty inside and out the oil service light was on,the key battery was dying, the seconded key was missing then they couldnt find a log book. The rain is a dream for second hand car dealers as it hides so much. Although the car was filthy inside I still chose to buy as I wanted a petrol auto estate car. When I was half way home the gearbox over heated with and orange then red alert I rang the garage who said I must of been messing around driving it it the manual mode it has. Anyway I got the car home and they took almost 2 weeks to collect the car for warranty work they had the car 15 days in total and my car has come back covered in overspray from what looks like a really bad painter has tried to paint part of the rear bumper. It come back with an extra dent and scratch on passenger front door it was looking like it had been wipped all other in a dirty rag it smelt inside the car like its had a dead animal in and the wheel was scrapped almost around the whole rim it went with half a tank of fuel but home back with nothing not due to driving as the miles only increased by 3 when it returned. While trying to get the warranty repair works arranged the horrible little man was shouting and swearing at me then answering other calls to people saying he has a customer to talk to, I told him I was also a customer. This whole experience has been exhausting for myself and my family I highly recommend staying away and I am trying to take things further to get this awful place closed down that man should never be allowed to sale second hand cars. I know he will be replying saying all types of excuses but this guy is as bad as they get I just hope nothing else happens while its in the dealers warranty because its criminal. I also forgot to mention the mileage discrepancy complete joker STAY AWAY PEOPLE

Today I called this dealership to enquire about a car and the guy on the other side of the phone had a very rude dish attitude on the phone. I ask him a couple of questions and his answers like you can see it on the on the advertisement, you can see it on the Sales I ask if has a full service history said it said on the blah blah but overall I felt this guy his name is Abdul is not very helpful salesperson so I decided not to go to view a car which I want to view actually because I genuinely need to buy one for my daughter. Hansford, I’m not going to buy anything from them and after looking at the behavioural and after Sales service issues on these reviews is better for me not to pursue this car.

The purchasing process was smooth, transparent, and hassle-free. I am very happy with my vehicle and the outstanding customer service I received. I would highly recommend this dealership to anyone looking for a reliable and trustworthy place to buy a car."