Tiger Sheds - Leeds

The shed looked excellent both in the showroom and upon delivery. We ordered the 8’x 6’ Zora. We paid for the Pro Installation, and that’s where issues arose. Two installers arrived and began assembly but did not position the shed centrally on the base. The entire build was plagued with problems—gaps in the joints, issues with the roof not sitting properly on the frame (see photos for more) clear signs of a lack of attention to detail. No sign off to say we were happy. I have tried to have them return and fix the faults, I have faced silence, and with the £955 paid before installation, my options for redress are limited. Like others, I advise caution when purchasing from Tiger, as their customer service is disappointing and installation worse.

We purchased the Procas 14 x 10, 44mm. Ordering was easy and it was on sale at the time or purchase. Delivery no issues in fact the chap that delivered went above and beyond to get the log cabin to the perfect position in our garden having to hiab it over a fence on a slope. We used a private company to put it together which they managed to done issues whatsoever, fits together easily and all done in a day. Its great quality, looks fabulous, nice and warm and cosy. Was a slight issue with doors swelling but that was the weather. Overall we live it. Its a perfect addition to our garden.

I did originally leave a 5 star review for Tiger Sheds, I was happy with how quickly my new log cabin was delivered and installed however, we brought from the Gloucester Garden centre, we paid extra to have groundworks done prior to the installation, Elliott and his team came, it got done but they should have come back to complete the after work, he promised they would be back, so we paid him in full, we called him for the completion of the after work, and he has never come back to complete the work so 6 weeks later, I'm not very happy, if you are getting work done prior to your installation, my advice, do not pay until all the work has been complete. Given that the installer broke our fence causing issues with my neighbour and the fact my garden is still incomplete, I'm furious and not satisfied with the work carried out.

Where do i start?! Ordered in June, finally got around to delivering the final panel at the end of October (after they sent the wrong panel, not too many panels despite my repeated pointing out, so they collected the wrong panel, but didn't bring the right panel until the 31st of Oct, that is 4 months after the order was placed). A snagging list which wasn't overly picky but given you're paying a premium price (£1400) for these summerhouses, it was reasonable to expect something made to a better standard or finish; The below is what was submitted • Why are the window hinges chrome when the rest of the metalwork is black (including the screws used to install them)? • The screws are actually protruding through the gap between the frame and panelling. • One window does not fit flush • The window frames aren’t flat and glass is not fitting flush, i.e. not squared to the frame • Glass doesn’t fully fit in some frames and gaps have had silicone added to make good and keep it weatherproof. Beading will also be installed to address this. • LH door needs to be trimmed as it is catching on upper section of frame. • Door frame bolt catch is not straight • Lower section of door frame is cracked and will need to be repaired • Poor quality of joinery is some areas • Poor finish of staining • Poor finish around windows, no attempts to sand down or clear any splinters etc • 2 Coachbolt holes were missing from the RH gable panel, however given that this was the corner where the LH and RH panels meet who knows what's supposed to be here. The issues are not limited to the poor workmanship in the factory either. Repeatedly being fobbed off with empty promises and "ghosted". Having finally received something like a response, the offer of compensation is derisory and insulting. They've offered a grand sum of £20. It's cost me considerably more than this is time and materials to rectify the problems with the product. Would i recommend them? No, hell no....... and the warranty is only valid if you treat the timber both INSIDE and OUTSIDE. So, every year, you'll have to empty the building and repaint / treat it. Update : Apparently, broken door frames, sticking doors due to poor construction, gaps in paneling, ill-fitting windows that require multiple layers of draft excluders, glass that is supplemented by copious amounts of sealant are all cosmetic issues and not down to poor construction standards. I've attached pics of some of the quality workmanship, just in case you're thinking of buying from Tiger Sheds.

Appalling customer service, the absolute worst people to deal with! Nothing has been as promised! The delivery was the wrong week and then 4 hours earlier than I had been informed. Surly delivery driver treated me like I was dumb but the wrong door panel was delivered! Called straight away it was loaded into back garden and the eror was obvious. Nobody called back that day or the next morning as promised. They now insist that I ordered the shed with the door on the left looking at the shed. Why would I do that when I then wouldn’t be able to open the door as the fence is hard left??? Tiger insist that the mistake was mine and I must wait 28 days to get access to a voice recording of her call where I made the mistake. Or pay £90 to have their mistake corrected. Plus the cost of 2 men to carry the shed through the house and another day to carry it back through when they may or may not get their delivery day/ time correct. Tbh I’m so appalled by the contradictory info and promises I don’t even want the shed any more, it seems likely that this will not be the only error and I have to pay £103 to return it for a refund!!! Jokes!!! Disgusted that I have been treated like an idiot and blamed for their mistake and will a huge cost for this!!

Absolutely abysmal customer service. Placed an order on a shed that had a 3 week lead time. I then had a email the week before giving me my delivery date. As this was for an ongoing project we worked our working men around that delivery date. Day of delivery 2 of the vital panels were missing. I said this to the delivery driver explaining this isn’t even a shed just a tunnel. He said nothing he can do. I need to ring customer service. Rang them straight away and spoke to Jaime who said it could have been sent anywhere we will have to make a new one. He promised it would be put on an urgent job and would take 3-5 working days. This delivery was on the Friday 17ty. So I then rang up the Thursday after to chase up the delivery date. He then said it was not coming this week and would actually be the 28th. At this point I was fuming and tried asking Jaime to explain to me how they can say 3-5 working days and still come out with the 28th. He basically said nothing to do with him and he can’t help me so I asked for a partial refund as we had lost 2 days of labour which cost us half as much as the shed. He just point blank said we aren’t giving you a refund. Nothing else will be done. I then asked to speak to a manager to escalate things. I was promised he would ring me back. We are now on the 27th. Manager has still not rang me back. Can’t stress enough how much I wouldn’t recommend this company. Shocking service across the board from everyone. We have now had this big half finished 10ft shed sat in our office for 10 days inconviencing everyone who works here.

Got a milne reduced height log cabin (10x8) - just under 4k with the extras...This is not the floor size as i originally thought, so I have lost a lot of room which I needed. A lot of the timber was bowed, especially the larger and longer pieces for the roofing. We made sure to keep them covered every day from the elements, despite it being fairly warm and no rain. The instructions are very unclear, and very inaccurate, so no good following them. We had 4 people here over 3 days trying to put it up, and its still in the process. The door measurements (i upgraded to pvc) are a lot smaller than a standard size door, so make sure you measure what needs to go in before you install. You cant just slide it out, it's all reallt heavy. It says it takes 3-5 hours to install a larger cabin. This is rubbish.. Dont listen! Just been a super nightmare from start to finish. Wouldn't recommend so far, but maybe ill update once its fully up.

First impressions not great. Just received an apex shed and quality of workmanship is poor. Whole row of missing nails, wood splitting, multiple pieces chipped including small stuff like shelves. They can’t hang a door square. Can’t cut a straight line, and must know what they are shipping because defects are so obvious. It is not a quality product despite what the website says so very unimpressed. Will be taking photos and sending on to customer service but expect them to be hopeless based on one call today. Oh dear Ok, so after calling them again got a refund for the shelves which was the correct thing for them to do since they were not fit for purpose. Left feedback on rest of quality issues